Publish Online Crashes InDesign

Hi @jacquelinet89017979  and @default22451136ut5z35 

I see you posted that you have a State of the Art computer - sorry to say - the Mac M1 is riddled with issues not just with Adobe products.

It might be an expensive computer - but certainly not state of the art. I'm not taking a 'pop' at you or Apple, but it's simply a fact.

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There are many reasons why documents won't publish online - and a lot of those reasons could be absolutely nothing to do with what computer you have - or what operating system - or how much RAM you have.

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It could be down to a rogue image/font/text/frame/minor file corruption etc.  (I'll come back to this)^

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We talk about file corruption you have to understand this can happen any time. InDesign files are just code, and after time and edits some of that code can build up - and it needs to be a minor fix to do this

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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This can happen to files that were created on a different platform (OS) or in a different version of InDesign and just needs a simple fix.

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You were already advised to reset your InDesign Preferences. 

This is a simple procedure - albeit I've never had to do this - InDesign has run perfectly for me for over 20 years with no issue, all versions of InDeisgn from InDesign CS1.

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To do this

The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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The part marked in bold with the ^ at the end.

Yes, your images can become corrupt - and nothing to do with InDesign - perhaps you added a new image or made a change or did nothing at all.

It could be a font con bad - fonts are just software - with new OS new machines - new files - etc. - yes even your fonts can become corrupted

It could be text within the document - it could be a text frame, it could be an image frame

it could be absolutely anything

To narrow this down 

Try exporting the first 50% of your pages - so if it's 100 pages try pages 1-49

Then try 49-100

If it exports 1-49 ok - and it doesn't export 49-100 - then you know the problem exists on that side of the document.

You can keep trying to export the document by selecting pages 49-74 then 75-100 and see if it works or doesn't work.

You can narrow it down to the page(s) causing the issues and find that element that is causing the crash.

This is very quick to do.

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I know it's frustrating when you are experiencing issues - but these are issues we all face from time to time.

Personally I've had to the 50% export many times.

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The last thing to try would be moving your pages to a new document and see if it helps. I've also had to do this from time time.

Then you can move your pages to the new document

https://helpx.adobe.com/indesign/using/pages-spreads-1.html#:~:text=To%20move%20pages%20from%20one,from%20the%20Move%20To%20menu.

https://www.youtube.com/watch?v=_iW7ZYx7iv0&ab_channel=InDesignSecrets

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I hope this has helped you in some way.

If it's still not working for you let us know - perhaps share a document with us and we can see if we can find the issue/problem for you.

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Failing that there are other options

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

Hi Jaqueline

Welcome to the forum.

A few things to check out:

Which OS and version?

How much RAM and spare hard disk capacity do you have?

How big is the document you are trying to upload (eg does it include videos)?

Have you tried resetting the InDesign preferences?