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Inspiring
October 7, 2022
Question

Publish online dashboard does not load analytics older than 30 days

Dear Adobe,

 

Here I am, for the 3 (!) time since the end of August.

 

Ever since the Publish Online Dashboard got updated (to the new, dark design) it does not load analytics older than 30 days. 

 

After almost two months, this issue still is not fixed. I really really really need to be able to tell my clients their numbers, so pleasssse could you check what's wrong?

 

I also read some other comments in the community of people who have the same problem.

 

Again:

- InDesign 17.4. I just set it back to 17.3 but that doesn't work as well. Logged out of everything and restarted too.

- I use the latetst update of Windows.

- I tested in Microsoft Edge and safari. I also tested with my 4G internet instead of the Wifi.

- It happens with all files. Both with documents of 1 page and of 100 pages.

 

Images below:

 

 

Please look into this.

 

Thankyou!

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8 replies

Rishabh_Tiwari
Legend
October 11, 2022

Hi @Hln88 ,

 

Sorry for the delay. We have logged a bug for the issue and will update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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Hln88Author
Inspiring
October 18, 2022

Hi Rishabh,

 

Still no news?.....

 

Helen

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Rishabh_Tiwari
Legend
October 18, 2022

Hi @Hln88 ,

 

Sorry for the delay. The bug is still opening, and this might take some time. The team has confirmed that it will be fixed in future releases. I am tracking this bug and will update you as soon as I hear from the team.

 

Regards

Rishabh

 

Regards

Rishabh

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Rishabh_Tiwari
Legend
October 7, 2022

Hi @Hln88 ,

 

Sorry to hear about the trouble. I am getting this checked by the team and will update this discussion as soon as I hear from them.

 

Regards

Rishabh

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