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O
Oxygraphic
Participant
February 2, 2024
Question

Publish Online dashboard statistics online does not work on a publication

  • February 2, 2024
  • 6 replies
  • 391 views

Hello,

I have a problem with a publication that was published about 4 months ago, when I run the statistics, I get 0 visits, this is not possible because the customers and I have looked at it several times times. It works for the other publication.

What can be done to resolve this problem?

Thanks for your help

 

Bonjour,

j'ai un souci avec une publication qui a été publié, il y a 4 mois environ, lorsque je lance les statistiques, j'obtiens 0 visite, ce n'est pas possible car les clients et moi-même l'avont regardé plusieurs fois. Cela fonctionne pour les autres publications. Que peut-on faire pour régler ce problème ?

Merci pour votre aide.

 

 

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    6 replies

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 3, 2024

    This Publish Online feature is not now available, it has been replaced by Google Analytics.

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    February 3, 2024

    Yeh that's what I thought and it's referenced in the link I posted - thanks for confirming.

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    February 3, 2024

    I'm not really sure if this is relevant or not
    https://helpx.adobe.com/ie/indesign/using/publish-online-dashboard.html#:~:text=Analytics-,Integrate%20Google%20Analytics,-Note%3A%20Documents

     

    =============

     

    I've seen people fix all sorts of issues with the publish online features by clearing their internet cache

     

    I'd try something like
    Log out of Creative Cloud online
    Go to InDesign and go to Help> and ensure you're logged out
    Quit InDesign
    Log out of Creative Cloud Desktop

    Clear your internet cache

    Restart

    Login to Creative Cloud desktop
    Open InDesign check Help> make sure you're logged in
    Then open Creative Cloud online and ensure you're logged in

     

    (I'm not really sure why logging out of InDesign might help, could be cached information for being logged in???)

     

     

     

    O
    OxygraphicAuthor
    Participant
    February 3, 2024

    Dear Eugene,
    Thank you for taking the time to answer me, I had already tried to clear the cache, but without success, I also followed your procedure, but it's the same. I still have 0 visits for this publication. Thanks a lot. Have a nice evening.

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