Publish Online dashboard statistics online does not work on a publication

Forum|Forum|2 years ago
February 2, 2024
6 replies
390 views

Hello,

I have a problem with a publication that was published about 4 months ago, when I run the statistics, I get 0 visits, this is not possible because the customers and I have looked at it several times times. It works for the other publication.

What can be done to resolve this problem?

Thanks for your help

Bonjour,

j'ai un souci avec une publication qui a été publié, il y a 4 mois environ, lorsque je lance les statistiques, j'obtiens 0 visite, ce n'est pas possible car les clients et moi-même l'avont regardé plusieurs fois. Cela fonctionne pour les autres publications. Que peut-on faire pour régler ce problème ?

Merci pour votre aide.

This topic has been closed for replies.

Derek Cross

Community Expert

This Publish Online feature is not now available, it has been replaced by Google Analytics.

E

Eugene Tyson

Community Expert

Yeh that's what I thought and it's referenced in the link I posted - thanks for confirming.

E

Eugene Tyson

Community Expert

I'm not really sure if this is relevant or not
https://helpx.adobe.com/ie/indesign/using/publish-online-dashboard.html#:~:text=Analytics-,Integrate%20Google%20Analytics,-Note%3A%20Documents

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I've seen people fix all sorts of issues with the publish online features by clearing their internet cache

I'd try something like
Log out of Creative Cloud online
Go to InDesign and go to Help> and ensure you're logged out
Quit InDesign
Log out of Creative Cloud Desktop

Clear your internet cache

Restart

Login to Creative Cloud desktop
Open InDesign check Help> make sure you're logged in
Then open Creative Cloud online and ensure you're logged in

(I'm not really sure why logging out of InDesign might help, could be cached information for being logged in???)

O

OxygraphicAuthor

Participant

Dear Eugene,
Thank you for taking the time to answer me, I had already tried to clear the cache, but without success, I also followed your procedure, but it's the same. I still have 0 visits for this publication. Thanks a lot. Have a nice evening.

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