Publish Online document not turning pages

Forum|Forum|4 years ago
December 30, 2021
4 replies
1141 views

Hi! I have uploaded a Publish Online document on Monday. Everything was ok, but yesterday my client told me that pages would not turn while viewing the magazine with Chrome on an Android phone—though it works fine on PC, Mac and iOS. I tried updating the document and uploading a new one, but it still won't work. I would appreciate anybody's help. Thank you in advance.

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Eugene Tyson

Community Expert

On the mobile - I wonder if it's possible to go to the Chrome three dots in the top right

I know it's not practical - and doesn't solve it - but if it works then it's an issue with the Chrome/Android or whatever ability to view a mobile site.

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cmordacciAuthor

Participating Frequently

Thank you Eugene! What is really weird is that the very same document worked fine at the beginning, and then when my client was about to release it to the public, it stopped working. Very frustrating.

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Eugene Tyson

Community Expert

Don't know to be honest. It could be an update to chrome.

My s21 ultra had an update the other day, it could be that?

You can embed the publication in an iframe, it might work better.

If you Google that you'll find the method to this. Quite easy really

J E L

Community Expert

Hi @cmordacci, your document works perfectly on my Samsung Galaxy Note 9 (Android). All pages swipe properly, and the transitions work fine. Loads fast and looks great! (ETA: using Chrome and Firefox.)

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cmordacciAuthor

Participating Frequently

Hi Jain! Thank you so much for your answer. Unfortunately, my client can't get it running on more than four Android phones using Chrome. I don't know what to say to them—I have tried not embedding the video on page 11, but it was useless.

J E L

Community Expert

Oh, that's too bad. At least you know it does work as intended for some users. It sounds as though this is going to be one of these cases where Publish Online doesn't work across all platforms and browsers when it comes to interactivity, especially on mobile devices. Hopefully this will be expanded to include more configurations soon.

JonathanArias

Legend

I am not sure page turn is supported in Mobile. Where did you read otherwise?