Publish Online Error 33 and 18, persistent issue all day

Question

Hello,

I’ve already taken all tried the steps laid out on Adobe’s site to troubleshoot. Additionally I’ve tried the following:

Swapped from ethernet to Wifi, then back again

Logged out of Creative cloud then logged back in

re-started creative cloud

Tried uploading from the same Adobe login using 2 different computers, and 2 different indesign files.

Tried to update existing link, does not work. Tried to publish new link, also does not work.

No i do not have proxies or vpn getting in the way. I ebven tried turning my VPN on to see if that would somehow do anything, nothing. Just keep getting error 18 or 33 across 2 macs, multiple indesign files. Two comepletly separate networks as well. The one consistent thing is my Adobe account, any advice?

graphics_4075 · Accepted Answer

What OS and version of InDesign are you on? Are you on an enterprise account or work networks? Previous threads mention that enterprise accounts can have certain features restricted by the account holder or problems with work networks with firewalls and such.

Publish Online was down 2 days ago but has since been resolved, I just tested myself and wasn’t met with any errors. Try saving your document as an IDML and attempting to publish that online.

https://status.adobe.com/products/503502/202609150030

Abhishek Rao · Answer

Hi ​@timothyp17751207,Thanks for reporting this and sorry to hear that you experienced it.There was a service disruption affecting Publish Online, which could result in errors while accessing or publishing documents. The issue has since been resolved.You can refer to the Adobe Status page already shared above for details:https://status.adobe.com/products/503502/202609150030Please try publishing or updating your document again. If you're still seeing Error 18 or 33, please let us know so we can investigate further.Thanks!Abhishek

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