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chrisc62068852
chrisc62068852
Participant
August 9, 2018
Answered

Publish Online - #Error 40

  • August 9, 2018
  • 1 reply
  • 3188 views

Toward the end of the Pubish Online process I receive the following error:

"

An error occurred while uploading your document. Please try again.

Error #40 ID: 617fc030-9c02-11e8-8096-63e74efa5308"

What is this error and how can I resolve asap.

Thank you,

    This topic has been closed for replies.
    Correct answer Diane Burns

    According to the list of errors messages, #40 means the file is too large.

    #23 is the Adobe servers are offline.

    Troubleshoot Publish Online errors

    Do you have video in your file? If so, please use a utility like Handbrake to downsample and make as small as possible. This has caused problems in the past.

    1 reply

    JonathanArias
    JonathanArias
    Legend
    August 9, 2018

    i have had this happen to me to. and i just try again. i quit indesign, and redo. and than it works.

    chrisc62068852
    chrisc62068852Author
    Participant
    August 9, 2018

    Didn't work, I am now getting error #23

    Diane Burns
    Diane BurnsCorrect answer
    Inspiring
    August 9, 2018

    According to the list of errors messages, #40 means the file is too large.

    #23 is the Adobe servers are offline.

    Troubleshoot Publish Online errors

    Do you have video in your file? If so, please use a utility like Handbrake to downsample and make as small as possible. This has caused problems in the past.

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