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leslief36457558
leslief36457558
Participating Frequently
February 22, 2021
Answered

Publish Online Error

  • February 22, 2021
  • 1 reply
  • 1315 views

I keep getting an error message while trying to publish a document online. I believe it has something to do with a video slider of 6 videos. I have been able to get 5 out of the 6 videos to upload but when I add the 6th I receive an Error #16 message with a Try again directive. This usually happens at 99%, after waiting 15-20 minutes to upload. I have ran multiple tests with the videos on their own and they all are able to upload successfully. 

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Correct answer Diane Burns

Can you downsample the videos with Handbrake or similar utility? That has resolved this issue in the past.

1 reply

Diane Burns
Diane BurnsCorrect answer
Inspiring
February 23, 2021

Can you downsample the videos with Handbrake or similar utility? That has resolved this issue in the past.

leslief36457558
leslief36457558Author
Participating Frequently
February 23, 2021

I had downsampled them with Media Encoder, knocked around 200MBs off of each but that didnt seem to make any difference.

Diane Burns
Diane Burns
Inspiring
February 23, 2021

Are you publishing the document at HiDPI 144 or the Default 96 dpi? If 96, try publishing at 72 dpi. If that doesn't do it, can you try downsampling further? The vids could still be too large, though the actual limit for Publish Online is a bit mysterious.

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