Publish Online Issue

Issue: InDesign Publish Online Errors #33 (Update) and #18 (New Publish)

Hi everyone,

I'm trying to publish both our company’s indoor and outdoor catalogs using InDesign's Publish Online feature. I've used Publish Online every year for several years without any issues, so this behavior is completely new.

When I try to update an existing published document (my preferred workflow), I consistently receive Error #33. If I instead try to publish it as a new online document, I receive Error #18.

This is happening with both of our catalogs, not just a single file.

I've already tried the troubleshooting steps I found on Adobe's forums and support articles, but none have resolved the issue.

Troubleshooting I've tried:

• Signed out of Adobe Creative Cloud, restarted my computer, and signed back in.
• Updated InDesign to the latest version and restarted.
• Tried publishing while connected to our VPN and while disconnected from the VPN.
• Verified that my system date and time are set to update automatically.
• Saved the document as an IDML file and tried publishing from that version. Unfortunately, the IDML conversion broke text boxes throughout the document, so that isn't a practical workaround.
• Had a co-worker attempt the same task on her computer, and she received the same errors.

Has anyone experienced these errors before or found a solution? Are there any additional troubleshooting steps I should try, or does this appear to be an issue with the Publish Online service itself?

Any help or suggestions would be greatly appreciated. Thank you!