Inspiring

Question

Publishing online missing elements

Forum|Forum|2 years ago
November 7, 2023
6 replies
1715 views

Hi!

I'm having trouble when uploading my document online from InDesign.

At first I was having trouble updating the existing document, and had to turn off my firewall.

Now some of the images and text are missing. When previewing the document in the online dashboar it's fine. But imbedded on our website it shows this:

Please help!

Publish online

This topic has been closed for replies.

O

odae62649331Author

Inspiring

UPDATE: I received an email from Adobe today saying that the problem is fixed on their end.

E

Eugene Tyson

Community Expert

Can we get your OS and Version of InDesign?
Anything updated on your end?

O

odae62649331Author

Inspiring

I spent almost 2 hours with Adobe support yesterday and did not find a solution (chatting with an actual person) Said they would look into the problem and get back to me on email.

I'm on macOS Ventura 13.3.1. and have the latest update of InDesign 2024, 19.0.

E

Eugene Tyson

Community Expert

I'd suggest rolling back to the earlier version of InDesign

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

You can keep both versions on your machine - just reinstall v18.
See if that works.

S

Secretary334639293ld9

Participant

I have been having the same problem. It was perfectly fine on Monday but not today. I published online multiple times. Each time a different element either reappears for disappears. It is usually contained to the first 2 pages, but occasionally will effect the first 4 pages. I have attached a documant with photos of the problem. First photo is what it looks like in the application. Second is the same page but published online.

If this could please be fixed asap that would be amazing.

Adobe_InDesign_Problem_8_November_2023.docx

Heketrocera

Participating Frequently

I've also experienced different elements displaying or not displaying each time I publish. Sometimes its 1 thing on the page sometimes its everything. Even the text.

X

xbrooksx

Participating Frequently

Replying because I'm having the same issue. So much stress because of it today.

A

Amanda4lb38n9fc

Known Participant

There are a bunch of posts about this today. Something must be wrong on Adobe's end. I haven't heard any news yet.

So frustrating.

O

odae62649331Author

Inspiring

Ah, okey. Hope this issue will be fixed very soon.

Typical that I chose to update my document today!

O

odae62649331Author

Inspiring

Just adding: Most of the document is fine. This problem only applies to maybe 4/60 pages.

P

Preston+Ramsay

Participant

I have been having the same issue since this morning. I had a tech look at my files and they couldn't find anything. It ended up eventually working but another file I just uploaded is having the same issue. I am guessing it's on thier end.

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