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tab7778
Participant
Oct 26, 2025 11:45 PM UTC
Question

Re: CC Libraries window freezes and are unresponsive

I have all updates for the apps installed. When using indesign--where i constantly use the libraries--it freezes constantly and I have to quit indd & restart it for it to come back. all other parts of the program work fine. it's only the libraries that freezes.

 

      12 replies

      Taylor3113093724z1
      Participant
      Sep 28, 2026 9:11 PM UTC

      This same issue has been happening with Adobe Illustrator. The issue has not been solved during any of the app updates.

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Sep 28, 2026 9:24 PM UTC

      Hello ​@Taylor3113093724z1 

       

      I’m sorry to hear you’re having similar trouble with CC Libraries in Illustrator. Would you mind trying the following steps and checking if it helps:

      • Close all Adobe applications
      • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
      • Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
      • Relaunch Illustrator

       

      Looking forward to hearing from you.
      Anubhav

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      Taylor3113093724z1
      Participant
      Sep 28, 2026 10:27 PM UTC

      I’ve tried those steps multiple times before. The CC libraries freezing in Illustrator and InDesign has been an issue that has been continuously happening, daily, for over a year. I have to completely quit either application and reopen them to get the libraries to work again, but that fix will only work for maybe an hour before it freezes again. This issue hasn’t been resolved with any of the Adobe updates, and it doesn’t seem like Adobe has a workaround for it that actually works either. 

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      joseph_3886
      Participant
      Sep 9, 2026 4:54 AM UTC

      Has anyone found a solution for this?

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      nik.m
      Community Manager
      nik.mCommunity Manager
      Community Manager
      Sep 15, 2026 8:16 PM UTC

      Hi, we're sorry about the trouble!

      Could you share the version of InDesign you're using along with your computer's operating system? It would be helpful if you could share more information on your workflow and when the CC Libraries window freezes.

      Thanks,
      Nikunj

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      joseph_3886
      Participant
      Sep 15, 2026 11:29 PM UTC

      The latest Indesign 21.5.1 2026, macOS pro. It freezes when I don’t use the software for some time and reopen the window. It’s also graphically, CC libraries tab can be stretched and all pixels get distorted, terrible

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      DAW Creative
      Participating Frequently
      Jun 5, 2026 10:14 AM UTC

      One tip I would try and it seems to work for me, is to have a blank document open all the time in a tab.

      Maybe the freeze occurs if InDesign is active but no documents are open.

      This would mean it only occurs on a Mac as you can have apps active but it will not quit when you close a document.

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Oct 27, 2025 11:08 AM UTC

      Hello @tab7778,

      Thanks for reaching out. Would you mind trying the following steps and checking if it helps:

       

      • Close all Adobe applications
      • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3JssG4u)
      • Reinstall the Creative Cloud Desktop application (https://adobe.ly/4o6TrdH)
      • Relaunch InDesign

       

      If the problem persists, kindly try running InDesign under a different administrator account (Windows / macOS) and share your observations.

       

      Looking forward to hearing from you.

      Anubhav

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      SPL72
      SPL72
      Participating Frequently
      Nov 19, 2025 9:31 PM UTC

      THis DOES NOT work.....stop providing cookie cutter solutions.

       

      Libraries are FREEZING constantly and are UNUSABLE....!!!!    Please do something about it

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        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        Sep 17, 2026 5:38 AM UTC

        With all due respect, they are trying to troubleshoot it.

        The fact that the same problem isn’t occurring on every system means they need more information to work out what is different on the affected machines. The usual troubleshooting steps might feel “cookie cutter”, but they’re there to eliminate common causes first.

        If those steps don’t work, that’s useful information too. Say exactly what you tried, what happened, your InDesign version, macOS version, hardware, whether Libraries freeze after sleep/idle, whether it happens with documents open or closed, and anything else that might help reproduce it.

        Simply saying “this does not work, do something about it” doesn’t really give Adobe much to investigate. If the standard fixes fail, there may well be another issue  but they need enough information to find it.

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