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RE: Missing buttons when publishing to Interactive PDF - possible bug?

Forum|Forum|14 years ago
June 11, 2012
9 replies
27947 views

Hello

Still having the following problem posted last month - has anyone else encountered this:

I'm trying to create a 12 page interactive PDF with a set of 12 buttons (set in the master page) at the bottom of page that relates to each page. When clicked the button should you directly to that page.

I have used this method many times before in CS5 using Go to destination in Buttons and setting each page as a destination. It normally works great.

However, in CS6, once I export to interactive PDF and open in Acrobat Pro the buttons all seem to disappear once you click on the 3rd or 4th page button.

I have stripped the indesign doc back to include no other content - just the buttons, with no rollover effects etc but I am still having the same problem

Please can anyone help? I can supply the relevant indesign doc and exported PDF if it helps.

UPDATE: One forum member suggested trying to open it in Acrobat Reader instead and it worked fine. This is OK to a point but I really need it opening in Acrobat Pro.

Correct answer sagar-khanna

This is a known issue and should be fixed in upcoming dot releases.

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Eriko5F99

Participant

I just came across this issue in 2022 with the latest InDesign.
The issue was fixed by restarting InDesign and REexporting the PDF.

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Anonymous

Hey not sure if this is still relevant for anyone but I have a 40 page InDesign doc with exatcly this issue: from page 3 the buttons on the exported PDF seem to stop working randomly. After getting more and more frustrated, trying everything suggested here without success, I discovered a workaround that may work for others as well: I have all my interactive buttons (Next Page, Index Page etc) on my masterpage - I simply duplicated my masterpage, and applied that new but identical Masterpage B to pages 3 to 40, and it worked...

Derek Cross

Community Expert

This is a very old thread – your repsonse is not clear, you state you're frustrated but then state you've "discovered a workaround".

If you have a question please start a new thread and state your version of InDesign and OS and explain the issue.

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Anonymous

Apologies - I am aware that the thread is very old but as I am currently experiencing this very issue it is extremely relevant to me, and I was merely excited to share the solution I found (in a way that I felt was quite clear - my workaround was to duplicate the masterpage), since it may help someone in my same situation.

That's it - no new question; just something else for people to try. If my adding to such an elderly thread is problematic, perhaps the thread should have been locked to prevent this happening?

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lexcooper

Participant

Still an issue. CC 2015

piso39776325

Participant

almost midway through 2017 and this simple question is still hanging. I learned myself actionscript and could prolly make this work in 2 hours coding it.

I can't feel my face

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tshelton91

Participant

I agree with keweis2. I have an 18 page project I did and I set up the buttons correctly on the master page. When I export to an interactive pdf the buttons are only showing up on the first two pages. When I hover over the areas where they should be on the other pages the cursor changes to the hand button but nothing happens when I try to click on the area. They are showing up when I open the page thumbnail panel in reader but not on the actual page. This is very frustrating as I am being graded on this assignment. This is ridiculous that it's been around for two years and has not been fixed.

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keweis2

Participant

Found this fourm on google and was happy to see Adobe taking some actual initiative to help us instead of just charging redicuous amounts of money for cloud based software that was supposed to be benificial because they could fix problems like this, getting the updates to users quickly and easily. Well apparently it's not worth the money because this forum was created 2 years ago and the problem still exsists. Please stop updating my photoshop filters so people can edit their selfies better and fix the tools designers actually need. In conclusion, mainly just because I now need to find some way to work around this problem, from 2012, you have very unfortunatly yet to fix. I'm not really sure what is going on Adobe but uh if you could get this bug fixed and shipped out to us as soon as possible that would be great.

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wxui

Participant

I have InDesign 8.0.1 on PC and have the same problem... menu, next-page and previous-page buttons in the Master page. They work fine exporting to SWF but not at all exporting to interactive PDF (in Acrobat Professional or Reader X). They always appear in the document, but are not interactive. I can't work out whether I'm doing something wrong or the bug fix hasn't really happened yet? Please help - this is hurting my head and my business.

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tinsnip

Participant

The update completely fixed the problem on my Mac version. My current version reads "8.0.1.406" so you might just check to be sure you have the most recent update. The only other thing I can suggest is that you take a look at the options specified in the export dialog after you select "Adobe PDF (Interactive)" (which is a selection at the bottom of the first export dialog box). There's a radio button about 2/3 of the way down for "Forms and Media" be sure you've selected "Include All". Beyond that, I guess I'd look at how you're creating the buttons.

Sorry I can't be more help, it's very frustrating. Before it was fixed I had to save my docs to an ".idml" file and reopen them with CS5, then export them as an interactive PDF. Which worked, but was a PITA.

Best,

Tim

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wxui

Participant

Thanks so much Tim - the problem was me being a muppet... I didn't have "Include All" selected as you suggested.

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CatonaPC_

Participant

I am having a similar issue. However, my buttons only disappear after the PDF is secured within Acrobat X. If I export my InDesign document as a secured interactive PDF, then the problem does not occur and the buttons are retained. But this is not an ideal outcome for my needs as I still need to create a button within Acrobat and once the document is re-secured, my other buttons diappear.

I have also tried viewing the PDF in Adobe reader, and the buttons don't show up there either. So, a definite bug and one that I would look forward to having fixed when the update is created.

Not sure why Adobe opted to add a new feature of 'interactive PDF' when the old method was working just fine. It also provided access to many more options.

Hope this is fixed soon, anyway.

Steve Werner

Community Expert

I doubt that it was the choice the separate out PDF (Print) and PDF (Interactive) had anything to do with the bug. The separation occurred with InDesign CS5. I do agree with you; it was fixing something which wasn't broken.

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donsimone

Participant

I am glad someone else is having this problem with CS6. We have a large number of interactive books and it's impossible to output anything with Indesign crashing, or outputting documents with missing buttons. However, I think I have a solution for the missing butttons that appears to sporadically work - either just save the document as something else, or open up the form editing panel and wait - or even make some comments - and strangely, the hidden buttons do reappear...

Adobe Man, please get this fix it's such a nuisance for us.