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john_davec69426730
john_davec69426730
Participant
August 21, 2018
Answered

Re: Problem with Type Tool

  • August 21, 2018
  • 3 replies
  • 523 views

i've got a little problem whenever i started using the type tool.... an error came up like this...:( need help//

    This topic has been closed for replies.
    Correct answer Bill Silbert

    When you uninstall and reinstall please try doing it in the following manner:

    In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

    3 replies

    maxwithdax
    Community Expert
    maxwithdaxCommunity Expert
    Community Expert
    September 24, 2018

    You might also want to check whatever your default font is set to. If you have changed it to some custom font, there may be an issue with the font. Resetting your preferences as stated above should fix that.

    Srishti_Bali
    Srishti_Bali
    Legend
    August 31, 2018

    Hi John,

    I would like to know if the steps suggested above worked for you, or the issue still persists.

    Kindly update the discussion if you need further assistance with it.

    Thanks,

    Srishti

    Srishti_Bali
    Srishti_Bali
    Legend
    August 28, 2018

    Hi John,

    We are sorry to hear about this. I would request you to please try resetting preferences for InDesign and share results: Set preferences in Adobe InDesign

    If this does not help, try deleting preferences manually:

    • Close all Adobe applications.
    • Go to Locations :
    • C:\Users\user\AppData\Roaming\Adobe
    • C:\Users\user\AppData\Local\Adobe.
    • Delete or Rename InDesign folders.
    • Launch InDesign from CC

    Looking forward to your response.

    Regards,

    Srishti

    john_davec69426730
    john_davec69426730Author
    Participant
    September 24, 2018

    been tryin everythin but it crashed out u know...it's okay im re installing

    it anyway..thanks

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    September 24, 2018

    When you uninstall and reinstall please try doing it in the following manner:

    In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

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