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Laurene27687030r7lu
Participant
Jun 25, 2025 5:11 PM UTC
Answered

Recently Published Items Not Visible in Publish Online Dashboard

Hi, I cannot see any of recently online published items within the dashboard:

any idea anyone about?

 

<Title renamed by moderator>

Harshika Verma
Harshika VermaCorrect answer
Community Manager
Jul 1, 2025 8:58 AM UTC

Hi All,

Thank you for your patience. The issue is resolved now. Would you mind checking and confirming if you're still experiencing the issue?

 

Thanks,

Harshika

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21 replies

TheCollectivePitch
TheCollectivePitch
Participant
Jun 26, 2025 7:16 PM UTC

USA - June 26, 2025 - 

 

I've published a new online document via "Publish Online". It created the link, applied the name, kept my presets for settings, and worked 100% fine... UNTIL - I had to make changes to that same document and wanted to publish over the existing document.

 

When I went to select "Update Existing Document", the dropdown did not have this particular document in the dropdown list. Additionally, when I went to the "Publish Online Dashboard" for my account, this document was also missing from a list of my published documents. 

 

Of course, I restarted the program. Unsuccessful, I restarted my computer. None of these troubleshooting measures helped. I tried it from a different computer under the same account, also. Same issue.

 

This is a new issue (likely from recent big update) that was not occuring as of one week and one day ago - the time of my last publish online document where I also published new versions over that same link.

 

Thanks,

JK

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 26, 2025 7:50 PM UTC

    Hello @TheCollectivePitch,

    This is a known issue, and our team is actively investigating it. As soon as we have more information, we'll update you on any progress or resolutions.

    Thanks for your patience and understanding.

    Note: I will be merging this post with the parent post for this issue.


    Anubhav

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    Laurene27687030r7luAuthor
    Participant
    Jun 26, 2025 10:27 AM UTC

    Thank you Angela for your response,

    team says it follows up about as issue is said to be known

    Thanks again and wish you a great day!

    Br

    Laurene

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jun 26, 2025 10:10 AM UTC

    Hi there,

     

    Thank you for reporting the issue, and we sincerely apologize for the inconvenience caused.

    Yes, this is a known issue, and our team is actively investigating it. We’ll keep you updated on any progress or resolutions as soon as we have more information.

    Thanks for your patience and understanding.

     

    Thanks,

    Harshika

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    Laurene27687030r7luAuthor
    Participant
    Jun 26, 2025 10:20 AM UTC

    Thank you Harshika for your promt answer and support 🙂

    Good to know -looking forward!

    Regards,

    Laurene

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      s_4779
      Participant
      Jun 26, 2025 8:27 AM UTC

      I can't update my exisiting Publish online link in indesign

       

      <Title renamed by moderator>

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jun 26, 2025 10:03 AM UTC

      Hi there,

      Sorry to hear that you're unable to update the existing Publish Online link.

      Could you please share the version of InDesign you're using, along with the details of your operating system? Additionally, is this issue occurring with both new and existing files, or only with one of them?

      We’ll do our best to assist you further.

       

      Thanks,

      Harshika

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      s_4779
      Participant
      Jun 26, 2025 10:10 AM UTC

      Hi, Harshika thanks for reply

       

      Adobe InDesign Version: 20.4.1

      Opreating System is Windowa 10 Pro

       

      Yes this issue happen with both old and new files, also I can't see my file in Online publish dashboard,

       

      Please check and try to resolve this ASAP

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      Sarah31479908wz0g
      Participant
      Jun 25, 2025 5:11 PM UTC

      I've published a few documents from InDesign online. The links work fine, but nothing has ever shown up in my dashboard. I've tried logging out and back in with no change.

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Jun 25, 2025 6:23 PM UTC

      Hello @Sarah31479908wz0g,

      I'm sorry to hear about your experience. Could you share more details, like the version of the OS/InDesign installed, if this happens with all files, and a link to a sample document, so I can check this with the team?

      Looking forward to hearing from you.
      Anubhav

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      Sarah31479908wz0g
      Participant
      Jun 25, 2025 6:58 PM UTC

      I'm using InDesign version 20.4.1 and Windows 11. This is happening with all files. 

      https://indd.adobe.com/view/44bbcd97-0c4a-481e-aa3c-2df0c7e7523b

       

      Thank you!

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