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K
kathrynb63964623
Participant
January 30, 2017
Question

Reinstalling InDesign Upgrade but dont have PageMaker licnese info anymore

  • January 30, 2017
  • 2 replies
  • 255 views

Hi,

I bought PageMaker a long time ago, 15 years maybe?  I upgraded to InDesign in 2011.  My computer recently had to be rebuilt and I lost the InDesign program.  When I tried to reinstall from the CD, the license number was recognized by Adobe but I needed the old PageMaker license number (as I just had an upgrade).  I no longer have this old information.  How can I reinstall the 2011 InDesign upgrade without the old PageMaker information?  Thanks for any help!

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    2 replies

    K
    kathrynb63964623Author
    Participant
    January 31, 2017

    Thanks BobLevine:

    The older software information is not availalbe through the Adobe website although 10 years ago the information was available.  I spend one hour on hold yesterday with Adobe Chat who eventually told me that they could not answer this question as the answer was on the forums.  Then I called a real person at Adobe on the help line who told me that they could not answer this question and to go to Chat and/or to post the question on the forums.  So I have come full circle!  Looks like I am out of luck.

    If any Adobe staff member is out there who is willing to speak to me about this, please let me know.   Thanks. 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 31, 2017

    Let me see if I can find someone to help.

      K
      kathrynb63964623Author
      Participant
      January 31, 2017

      That would be wonderful, thanks Bob!

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      January 30, 2017

      Nobody in these forums can help.

      You can check your account and if you registered the software, the serial number should be there. If not, you can try contacting Adobe to see if they can help.

      Good luck.

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