Skip to main content
J
JackDougherty
Participant
October 30, 2018
Question

Saving an InDesign CC 2019 file on a network drive causes InDesign to crash

  • October 30, 2018
  • 1 reply
  • 1474 views

This problem occurs every time I save a file to a network drive, the application crashes and quits - the file is saved correctly and reopening the application will start the recovery process and or the file can be reopened from the network drive.

This was also a problem for InDesign CC 2018 and a hotfix was released here: InDesign crashes while saving a file on a network drive​

This solved the problem for InDesign CC 2018, but this fix can not be applied to InDesign CC 2019.

This topic has been closed for replies.

1 reply

SanyamTalwar
SanyamTalwar
Participating Frequently
October 31, 2018

Hi,

Please follow the instructions in the KbDoc to Submit a crash report for InDesign.

  • Please provide more information at santalwa@adobe.com –
  • Are you facing issue with InDesign CC 2018(13.1.0.76) also or the crash is specific to InDesign CC 2019(14.0.0.130)?
  • OS
  • System configuration
  • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
  • Error snapshot or video recording of the issue?
  • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?

Regards
Sanyam Talwar

J
JackDoughertyAuthor
Participant
October 31, 2018

Did you read the original comment - half the information is in there?

it always happens with 2019 but also happens with 2018 before there was a fix

it happens when saving any new file to a network share

I'm running mojave on an i7 27" imac with 32gb of ram

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    October 31, 2018

    I read the above comments

    The fix mentioned in the link above is for InDesign CC2018(13.0.1) which is part of InDesign CC2018(13.1.0.76).

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices