Saving InDesign File - Gone Corrupt

Forum|Forum|4 years ago
May 18, 2022
2 replies
415 views

Hey there,

Lately I have several shared InDesign files with coworkers that when I go to save the InDesign file, it wont let me save and the message is very minimal and won't explain the issue. It won't let me save or save as or export. So I then have to create a new file and copy and paste everything over so I don't loose my work.

Any help or clues are appreciated, thanks!

Performance

This topic has been closed for replies.

Correct answer BobLevine

Make sure that smart sync is turned OFF on all of the machines.

Geоrge

Legend

How do you share your file and how do you "receive" back this files? Give us more info, please.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

D

Danni24511176w7p5Author

Participant

We use dropbox cloud to share our files, we have 3 differenet licenses among our group.

BobLevine

Correct answer

Community Expert

Make sure that smart sync is turned OFF on all of the machines.

M

Manan Joshi

Community Expert

Does the file open fine on other machines? I am trying to identify if the files are getting corrupted somehow during transfer to your system or if you have a faulty installation. If the files are indeed behaving the same on all the machines, then probably look how these are transferred from the source to destination.

If it's your InDesign installation then try the following in the mentioned order, trashing preferences/cache folders, uninstalling, cleaning up using Creative Cloud Cleaner App and then reinstalling.

Links related to suggestions made are mentioned below.

Adobe InDesign: Rebuilding Preferences and Cache Files

Use the Creative Cloud Cleaner tool to solve installation problems

-Manan