Inspiring

Answered

Screen Flickering & Menu not opening Issue on macOS Sonoma

Forum|Forum|2 years ago
September 27, 2023
26 replies
36131 views

Hello,

I am fieldtesting macOS Sonoma and I encounter a few (very) annoying bugs with the latest Adobe CC apps (all up to date). For Photoshop I have the 2024 version, for all other apps mentioned it's the latest 2023 version of the app.

Bug 1: Adobe Indesign. The page is "flickering" when moving an object with the selection tool. This flickering can be avoided when hiding the "rulers" in Adobe Indesign with CMD + R

Bug 2: Adobe Indesign, Adobe Illustrator, Adobe Photoshop (2024 release): When moving a panel to a secondary computerscreen the submenu can no longer be accessed. When moving that panel to the primary computerscreen it works just fine.

Adobe (and I do hope Adobe reads this) … are these Adobe CC related issues, or something Apple has to fix? For many professionals this will be extremely annoying if this doesn't get fixed. As I mentioned, I am only field testing this at home, … not in a production environment, as I have the policy NOT to upgrade right away. That's why I'm field testing.

Thanks in advance!

{Renamed By MOD}

Performance

Correct answer Frans v.d. Geest

Problem is fixed in Sonoma 14.3 released January 22.

Show previous replies

T

The Orchard Ellijay

Participant

Indesign 2024 is acting up. Every time I try to highlight text or grab anything, the screen flickers and turns white so I can't see my document anymore. I am on an apple computer with latest OS. It's impossible to work in Indesign. How can I download the 2023 version again? When the app updated, it replaced my older 2023 version. HELP!!!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

T

The Orchard Ellijay

Participant

thank you!

Barb Binder

Community Expert

Hi @John Beeckaert:

The InDesign engineering team—the ones who fix this—definitely know. Were you chatting with general Adobe support on the customer care page?

Here is one of the bug reports.

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/47289806-white-screen-on-drawing-marquee-highlighting-text

Again, they are working on it.

~Barb

~Barb at Rocky Mountain Training

John BeeckaertAuthor

Inspiring

I think it was general support. first time really, I reported a bug.

Rishabh_Tiwari

Community Manager

Hi,

We're currently in the process of testing and optimizing our latest apps to run on macOS 14 Sonoma, more details here. You can check the system requirement page for InDesign to check the list of compatible operating systems. For information on known issues in InDesign, please check this article.

Thanks

Rishabh

Barb Binder

Community Expert

I hope the whole InDesign community follows that advice!

~Barb

~Barb at Rocky Mountain Training

John BeeckaertAuthor

Inspiring

Adobe was not aware from that bug according to the chat I just had … but I reported it now … so now they should be aware now. Right? 🙂

Barb Binder

Community Expert

Hi @John Beeckaert:

There's clearly an incompatibility that is a challenge to overcome. The system requirmens page was updated today and InDesign 19 is still not supported on Sonoma. Best to hold tight on the upgrade until this is resolved.

~Barb

~Barb at Rocky Mountain Training

John BeeckaertAuthor

Inspiring

hi Barb,

Yes, I just wanted to mention it … like you know … I'm only fieldtesting, so no worries from my side. 🙂
I only hope my collegues follow my advice 🙂

John BeeckaertAuthor

Inspiring

I installed version 2024 for Adobe Indesign … and on a secondary screen, the submenus from panels can still not be accessed. The flickering can be resolved to enable the "GPU-performance". Still … I know it is still not supported for Sonoma according to the Adobe system requirments … but when launching brand new software … it should. Sonoma has been in beta long time … so 🙂

AngelikiJackson

Participating Frequently

Tank you! CMD+R solved the flickering issue in InDesign for me!

M

mick191

Participant

M1 MBP 14 2021

InDesign, Photoshop, Illustrator, and Acrobat running fine with Sonoma so far.

Please note which may be a factor:

After updating to the latest version of Ventura (on 3 October 2023) I got the black screen of death.

Apple store genius used DFU mode to RESTORE which means they wiped my MacBook clean and installed OSX Sonoma.

I then installed NEW Adobe apps - I did NOT migrate the old apps from my backup.

mauricio3M

Known Participant

Hola, alguien se cambio al nuevo sistema de la Mac, Sonoma 14, ya que InDesing se comporta pésimo, ya tenía problemas, ahora, con este nuevo sistemas, es peor, tuve que descargar un ID más antiguo, que terrible, tengo amigos que trabajan en diseño en ambiente PC y no tienen ningún problema.

Muchas gracias por cualquier ayuda.

jmlevy

Community Expert

Hi @mauricio3M there are a lot of discussions about this, but the short answer is that InDesign is not (yet) supported on Sonoma.

mauricio3M

Known Participant

Si, apple no esta pensando en la gente que realmente trabaja, que compra sus equipos por redimiento, solo esta pensando en la gente que los compra porque les da "estatus", nada más, yo trabajo en Mac desde que era Macintosh, pero realmente muchas luces y poca preocupación.

C

Case0535

Inspiring

I update my system to Sonoma (Mac Pro) a few days ago and I'm tryng to run down a problem I now have with Indesign.

Now, when selecting text manually, 'dragging the cursor across a length of text while right pressing the mouse,' the screen flickeres and goes white. It stays white until I let up on the mouse. This appears to be happning only in InDesign. I have to repeatedly select copy to make sure I have selected the copy I want bcause I'm essentialy doing so blind.

Has anyone else run across this since updating to Sonoma (Mac Pro)

BobLevine

Community Expert

You'll find countless other posts on this if you look around. Right now the workaround seems to be turning off the InDesign rulers. InDesign is not yet compatible with Sonoma. If you made a backup, rolling back to Ventura is really your best bet.

leeb4557479

Participant

Hi - I've tried to roll back to Ventura but when I restore from a previous backup Sonoma installs automatically.

So it looks like it's going to be 'Command + R' until a fix is found.

S

Saturnia Srl

Participant

Salve, dopo l'aggiornamento del mac mini m2 al sistema Sonoma quando seleziono qualcosa su Indesign lo schermo diventa bianco finché non abbandono la selezione. Esiste una soluzione? Grazie