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DoubleUDoubleE
Participant
Jan 11, 2021 8:26 AM UTC
Answered

Share for review files not visible in browser anymore

It is not possible for clients to see my shared files anymore online. Not only the new shares files but also the files she already could see are not visible anymore.
Indesign has placed them online, becouse I can see them with my account.

Is there a way to fix this?

 

I am using Indesign 2021 (16.0.1)

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Steve Werner
Steve WernerCorrect answer
Community Expert
Jan 24, 2022 12:51 PM UTC

InDesign 17.1 is now being rolled out around the world in a phased release. You should see it within a week. It should solve many of the Share for Review issues.

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12 replies

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
Jan 24, 2022 12:51 PM UTC

InDesign 17.1 is now being rolled out around the world in a phased release. You should see it within a week. It should solve many of the Share for Review issues.

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Sissel-Tove Aasberg
Participating Frequently
Mar 20, 2024 12:07 PM UTC

2 years later: Still not working....

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Rishabh_Tiwari
Rishabh_Tiwari
Legend
Mar 22, 2024 3:37 PM UTC

Hi, 

Sorry to hear about the trouble. Can you confirm if this is happening with a specific file or multiple files? Also, have you tested this on different browsers? Please share the version of InDesign & OS, we'll try our best to assist you with this.

 

Thanks

Rishabh

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Sheena Kaul
Sheena Kaul
Legend
Jan 11, 2021 1:13 PM UTC

Just received an update from the team that this is a known issue and they're already investigating it.  

I'm constantly monitoring the issue for any updates and will be updating this thread as well. 

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    Barry-C
    Participating Frequently
    Jan 11, 2021 2:08 PM UTC

    Thanks for the heads up @Sheena Kaul. Good to know that it's being looked into.

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jan 11, 2021 9:15 AM UTC

    Hi there,

     

    Thank you for tagging me here. 

    I'm following up with the engineers on this issue. 

    Allow me sometime to update you.

     

    Regards,

    Sheena

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      Barry-C
      Participating Frequently
      Jan 11, 2021 9:22 AM UTC

      Just as a bit of a visual aid, here's my InDesign setup, what I see on the 'Published' page (Error 500) and what my colleague sees (no files, even though they are listed as a member)

      In summary, I can view the direct link but no access to published files. My colleague can't access the direct link I supplied but can access the published files page - but with no content there:

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      DoubleUDoubleEAuthor
      Participant
      Jan 11, 2021 9:34 AM UTC

      For me there is no internal server error, I can see the files. The members get the screen with the message "You have no shared items".

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        Barry-C
        Participating Frequently
        Jan 11, 2021 9:11 AM UTC

        I'm having the exact same issue since last week.

        I am able to upload a new document to the Share and Review site but my named users (members) can't see the direct link that's given to them, or able to see files in their 'Published' page on the Assets site. Also, rather interestingly, since December last year I can't access the Published section at all - I just get a 500 error, despite different browsers (and I'm not behind any proxies or firewalls).

        If I set the access rights to 'public', the page will become visible but I'd prefer that people access the page via their Adobe accounts so that they can provide comments and then receive prompts via their emails from any follow up comments.

        Not sure if @Sheena Kaul is able to provide any insight on this?

        Thanks

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