Share for review - Internal Server Error 500

Forum|Forum|5 years ago
October 16, 2020
2 replies
2329 views

I'm trying to use this new feature but every time the browser opens, the screen says "Error 500: Internal Server Error". I've cleared the cache/history and log in with my Adobe ID. In the browser under "Your work" all my other projects and this new shared file, appear visibly. But when I click on the newly shared file - always the server error.

Anyone else encountering this or know how to fix it?

This topic has been closed for replies.

Correct answer Srishti Bali

Hi there,

Sorry to hear about this trouble. This looks like a connection error and can be fixed by removing host file entries. Please try the steps shared in this help article (https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) and let us know how it goes.

Regards,

Srishti

lisam51690904Author

Participant

Thanks for your support. Unfortunately I get an Error 404 on that link, but for some reason the Server error 500 resolved itself a day later. Perhaps it would be useful for other visitors if that link is active. Regards, L

lisam51690904Author

Participant

Actually it's just the hyperlink that has brackets and "and" swept up with it - which is why it doesn't work. You'll need to manually copy the link and delete the extras

Srishti Bali

Correct answer

Community Manager

Hi there,

Sorry to hear about this trouble. This looks like a connection error and can be fixed by removing host file entries. Please try the steps shared in this help article (https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) and let us know how it goes.

Regards,

Srishti

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded