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We2 Team
Participant
November 20, 2024
Question

Share for Review links sometimes are not accessible. How can I see them?

  • November 20, 2024
  • 1 reply
  • 473 views

Hello!

 

I'm working as a PM in a graphic design company. We're designing mostly reports. Our designers works on InDesign and create Share for Review(SfR) links. They are publicy available links. And I share it with our clients. Clients make comment and designers apply those comments in InDesign.

 

As a PM, I need to monitor the commenting and resolving process in the SfR links. However, sometimes when I click the SfR link, it directs me to cloud files. I cannot see the link. What might be the reason and solution to my problem?

As a note, my designer colleague prepare the InDesign link directly from his/her Adobe account and I see the links from another Adobe account. 

Thank you for your help!

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
November 20, 2024

Hello @We2 Team,  

 

Thank you for reaching out!  

Could you please let me know the version of InDesign and the operating system you're using? Additionally, can you confirm if others, such as your clients or colleagues, are able to open the Share for Review links without any issues?  

If possible, please share a sample link with me to investigate further. I'll do my best to help resolve this for you.  

Looking forward to your response!  

 

Best,
Abhishek Rao  

    W
    We2 TeamAuthor
    Participant
    November 20, 2024

    Hello @Abhishek Rao !
    Thank you for your message. 

    I'm using MacOS. I don't use InDesign because I'm not observing these links from the InDesign. But my colleague is using Adobe InDesign 2025. Clients are using Windows. 
    Here is the sample link: https://assets.adobe.com/id/urn:aaid:sc:US:fab705e3-7276-42d7-b3db-25bc85fb3fd2?view=published 

    My colleague and the client can see them but I cannot see it. I tried to open it in different browsers but it didn't work.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    November 20, 2024

    Hi @We2 Team,  

     

    Thank you for sharing the details and the sample link! I tried opening the link, and it works fine on my end as well.  

    Could you please try signing out and back into your Creative Cloud account and then test the link again? Sometimes, re-authenticating resolves access-related issues.  

    Let me know if this helps or if the issue persists, and we can explore further troubleshooting steps.  

     

    Best,
    Abhishek Rao  

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