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creative_Elixir5234
creative_Elixir5234
Participant
March 3, 2026
Question

Share for Review Showing "Artifact" Error and Comment Pins Not Displaying in InDesign

  • March 3, 2026
  • 2 replies
  • 60 views

Two issues here with the Share for Review lately in Indesign (and partially in Illustrator)

It seems to be constantly “erroring” when I do a content update OR try to change the preview name (this is also happening in AI). Though when I click the link to view both seem to actually be updated and yet it’s giving me the red error dialogue box on almost every update so I’m never quite sure if this is actually a working feature or not... 


!!!! SECOND and more importantly,****** the comment pins from Share for Review are irregularly not displaying– I’ll have one document show them fine and another not display at all.

As in the comment pins are viewable through a browser window, but from within Indesign the comment pins do not show on the spread (I’m not in preview mode and all pins are set to be visible). This is not client/user error either as they display perfectly fine in the browser, but you can imagine it’s a bit finicky and frustrating to constantly be swapping back to the browser to check for consistency and suggested changes. This can lead to costly print problems and delays...

 

OS/Hardware information:

Mac Studio 2023 - M2 Max 64 GB

macOS Tahoe

Edit to add: This is using Enterprise Adobe.. which has kinda sucked for sharing lately...


Thank you!

 

Also why is Indesign not listed as a category for bug reports? Kind of odd... as it’s part of the big three of Adobe programs??

    2 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    March 3, 2026

    Hi ​@creative_Elixir5234,

     

    Thanks for detailing everything so clearly and sorry that you experience this issue. 

    Regarding the red ‘Updating Artifact’ error, if you’re seeing that message but the content is still updating correctly on the web, that is a known issue. We already have a bug logged for this and the fix is currently under progress. You can follow the reference thread here for updates:
    https://community.adobe.com/questions-671/persistent-error-in-adobe-indesign-there-was-an-error-updating-the-artifact-887573?postid=7510902#post7510902

    Now for the comment pins not displaying inside InDesign while they show correctly in the browser, that should not happen. Please go through the steps mentioned in this article to refresh and resync the Share for Review components:
    https://helpx.adobe.com/indesign/kb/resolve-share-for-review.html

    After that, I would strongly recommend manually resetting InDesign preferences by following the video steps here:
    https://helpx.adobe.com/indesign/using/setting-preferences.html

     

    Please try these steps and let me know how it goes on your end. I’ll be happy to continue working through it with you if needed.

    Abhishek

    creative_Elixir5234
    creative_Elixir5234Author
    Participant
    March 3, 2026

    Thank you Abhishek for your quick response on this and helpful point in the right direction. I’ll follow those steps when I can get a moment in to try and sort it and report back. 

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    March 3, 2026

    Also why is Indesign not listed as a category for bug reports?

     

    InDesign bugs and feature requests are here:

    https://indesign.uservoice.com/

      creative_Elixir5234
      creative_Elixir5234Author
      Participant
      March 3, 2026

      In a completely different forum 😭 

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