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R
RonWhistler
Participant
November 12, 2020
Answered

Share for Review, Update Link keeps crashing InDesign before uploading

  • November 12, 2020
  • 6 replies
  • 3093 views

I have 10 InDesign files i'm using to build a large 500+ page catalog and 9 of them are working perfect with the new Share For Review feature. I have been getting comments and updating them and updating the link to allow the users to see the changes.

 

There is one file that keeps crashing anytime i try to update the link after some changes. It seems like it gets almost to the end of uploading the new link and then InDesign crashed completely. I am guessing it is something in the file but have no idea how to even begin the process of elimination to find out what it could be. Has anyone else had this experience and figure out what it could be?

 

I have already deleted preferences once and also moved the file to see it that works. Any other ideas welcome.

    Correct answer Rishabh_Tiwari

    CONFIDENTIAL

    Hi,

    I am running 17.3 version of Indesign and Windows 10. I have done a quick test of a different document & the update link seemed to work fine. However the document that I was having the issue with is confidential so I am unable to share with you.

    I did try to save a different version of it and was still having the update link issue, the file is 655,920kb, would that be linked?

    I have managed to successfully update the link this morning however the project is now finished. Should I report if this happens again when I am working on something new?
    {Personal Information Removed}


    Thanks for confirming @Bee184 For sure, you can report it if it happens again. To identify the cause of the issue which is happening on a specific file, we need access to the file, that's why I asked for it. Having said that, in case it happens again, check if you can reproduce the issue on a different sample file and share it with us. We'll try our best to assist you with that.

    6 replies

    N
    Night_Chris_
    Participant
    January 19, 2023

    Same issue here. This has happened with multiple projects and files. Randomly happens after a period of time, though constant sharing. Indesign also starts to act weird so I end up restarting the whole machine.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      January 20, 2023

      Hi @Night_Chris_ ,

       

      Sorry to hear about the trouble. Please share a few more details like:

       

      1. The version of InDesign & OS.
      2. Are the files saved locally or in any network folder?
      3. Will it be possible for you to share a sample file?

       

      We're here to help, just need more information. 

       

      Regards

      Rishabh

      N
      Night_Chris_
      Participant
      January 23, 2023

      Indesign2023, OS 12.3, OneDrive

      Unfortunately confidential work file and cannot share. Thank you for the help Rishabh!

      B
      Bee184
      Participant
      July 21, 2022

      I am also having this issue with it crashing InDesign and closing every time I try to update link in Share for Review, sometimes it updates the online link and sometimes it doesn't. I have done every possible fix that Adobe recommends including uninstalling and reinstalling InDesign & Creative Cloud Desktop but it is still happening. I send error reports

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 22, 2022

      Hi @Bee184 ,

       

      Sorry to hear about the trouble. Please share a few more details like:

       

      1. The version of InDesign & OS.
      2. Is this happening with a specific file or multiple files?
      3. Are the files saved locally or on any network folder?
      4. Will it be possible for you to share a sample file?

       

      We're here to help, just need more information. 

       

      Regards

      Rishabh

      B
      Bee184
      Participant
      July 26, 2022

      CONFIDENTIAL

      Hi,

      I am running 17.3 version of Indesign and Windows 10. I have done a quick test of a different document & the update link seemed to work fine. However the document that I was having the issue with is confidential so I am unable to share with you.

      I did try to save a different version of it and was still having the update link issue, the file is 655,920kb, would that be linked?

      I have managed to successfully update the link this morning however the project is now finished. Should I report if this happens again when I am working on something new?
      {Personal Information Removed}

      D
      default0o8l4fh9sd6b
      Participant
      February 25, 2022

      I'm having this same issue. 
      The online file IS updating, even though the Lasted Updated in InDesign is saying it was not updated. 

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      November 28, 2020

      Hi there,

       

      Sorry to hear about your experience. This is really unusual. Would you mind sharing the version of the OS & InDesign?

      I'd also request you to share crash reports. It'll help us look into it & assist you accordingly.

       

      Regards,

      Ashutosh

      R
      rkd2designer
      Participant
      November 24, 2020

      I am also having the same issue-- any luck? 

        R
        RonWhistlerAuthor
        Participant
        November 26, 2020

        I am still having the same issue with the crashing, but on a good note, the file is actually updating online for peers to review. It is really weird why it crashes even though it is updated online.

        D
        DaveCochrane
        Known Participant
        October 5, 2022

        I'm seeing the same thing happening. The review is definitely updating online, but having ID crash every time is such a hassle and wastes a lot of my time. 

          katiek22839301
          katiek22839301
          Participant
          November 18, 2020

          I am having the same issue and working on a similar project too! Super frustrating, this feature is awesome and I'd love an easy way to share these files with colleagues to review. Although for me, every file is crashing when I try to update or create a review.

            R
            RonWhistlerAuthor
            Participant
            November 26, 2020

            Although the files still crashes on me, i double checked the pdf online and it actually updated. So even though the crash is upsetting, the pdf is able to be reviewed. Maybe give that a look and see if the same is happening with your file.

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