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wmodist
wmodist
Known Participant
April 11, 2017
Answered

Shift + Alt + Command - short cut keys not working mac os Sierra

  • April 11, 2017
  • 4 replies
  • 3484 views

when I work on the integrated keyboard of my MacBook Pro (15-inch, 2016, touch bar), the shift alt & command keys are not working (say for example enlarging & duplicating images). Seems to be only indesign. Illustrator works fine…

This topic has been closed for replies.
Correct answer Steve Werner

That's almost always because of software which purposely restricts keyboard modifiers. There are some Chrome plug-ins that do that as well as other software.

The way to test is to restart your computer with no start up applications, then open InDesign first. Then gradually open applications to see which one is causing the conflict.

4 replies

B
bryanokla
Participant
April 12, 2017

I left my laptop at the office last night running the CC updates (8 of them) and this morning the keys are working again. Did not reboot yet, and the only things open are Indesign, Finder and Safari.

Keeping my fingers crossed.

wmodist
wmodistAuthor
Known Participant
April 12, 2017

hmm, I opened my computer today and I had the same problem again. Seems to me that there is a bug in Indesign. I hope it can be resolved in a next upgrade, because closing off all programs & restarting is a bit of a nuisance… The only software that was running were indesign, harvest, google chrome & Skype

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    April 12, 2017

    Some Google Chrome plug-ins (don't remember names) have been known to cause this behavior.

    wmodist
    wmodistAuthor
    Known Participant
    April 12, 2017

    I've only got 'Notifications for Instagram', and the usual google extensions (google doc, presentations, spreadsheets & offline docs)… Didn't use to be a problem before though…

    B
    bryanokla
    Participant
    April 11, 2017

    Same problem here - noticed it today. Updates are pending, maybe that's the problem/fix?

      Steve Werner
      Community Expert
      Steve WernerCommunity ExpertCorrect answer
      Community Expert
      April 11, 2017

      That's almost always because of software which purposely restricts keyboard modifiers. There are some Chrome plug-ins that do that as well as other software.

      The way to test is to restart your computer with no start up applications, then open InDesign first. Then gradually open applications to see which one is causing the conflict.

      wmodist
      wmodistAuthor
      Known Participant
      April 11, 2017

      It resolved itself, I'm not quite sure where the conflict came from…

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