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simonej85475183
Participant
August 16, 2017
Question

Shortcuts don't work and toolbar gone

  • August 16, 2017
  • 2 replies
  • 1699 views

Hey everyone,

1. I was given a computer at the place i am interning. A LOT of people have been using it before me and figured it was one of them who messed with the settings. It is a Windows 7 Running indesign 5 on a Mac computer and keyboard. Photoshop and Illustrater work perfectley.

None of the shortcuts work, i have tried resetting them via the Ctrl + Alt + Shift command. But it didn't work. Any tips on what to do from here?

2. When i tried resetting the shortcuts all my toolbars disappeared, and i can't seem to get all of them back. I have tried going to Window > Tool and click om that, but then there is only one very small toolbox appearing. When ever i try to add another toolbox from the window menu it replaces the one i put in before that.

Please help me, i am so on this old windows computer.

This topic has been closed for replies.

2 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
August 16, 2017

Why don't you try the manual reset to see if that works:

Delete InDesign Defaults:

Windows 7 and newer: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Delete InDesign SavedData:

Windows 7 and newer: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

~Barb at Rocky Mountain Training
    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 16, 2017

    Try tapping the Tab button, that makes them appear and disappear.

    If that doesn't work try resetting the InDesign Preferences:

    Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

    S
    simonej85475183Author
    Participant
    August 16, 2017

    I have tried hitting tab, but the problem is, none of my keyboard commands and shortcut work.

    I have already tried resetting the InDesign Preferences using the Ctrl + Alt + Shift. It Did reset the Preferences. But didn't solve my keyboard command/shortcut problem. I have tried relaunching several times since, and also restarted the computer once. 

    Jeff Witchel, ACI
    Community Expert
    Jeff Witchel, ACICommunity Expert
    Community Expert
    August 16, 2017

    Just a guess here!

    Did you try using a different keyboard?

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