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Participant
August 12, 2025
Question

Since update 20.4 InDesign crashes several times a day!

  • August 12, 2025
  • 4 replies
  • 175 views

Since the 20.4 update, InDesign crashes several times a day! Even when I just want to open another document. It runs on Windows 10.

Is anyone else having the same problem?

4 replies

Abhishek Rao
Community Manager
Community Manager
August 12, 2025

Hi @Oliver25228628ya6y,

 

Could you share the details the experts asked for? Also, when the crash happens, do you see the Adobe Crash Reporter window? If yes, please submit the crash report and send me your email address via DM so I can check the logs: https://adobe.ly/3Hti5Fv.
It would also be helpful to test the issue in Windows Safe Mode to rule out any interference from third-party plugins: https://adobe.ly/3UmEIhN.

 

Looking forward to your update.

Abhishek

BobLevine
Community Expert
Community Expert
August 12, 2025

Have you updated to 20.5?

Community Expert
August 12, 2025

Can you tell us a bit more about your system, the OS and version number, and if you're using any plugins, extensions etc.? 

 

If you create a new user account does the same issue persist?

Any specfic tasks you're doing while it's crashing?

jane-e
Community Expert
Community Expert
August 12, 2025

@Oliver25228628ya6y 

 

I've moved your post from Creative Cloud desktop to the Adobe InDesign forum.

 

Jane