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Shlomit Heymann
Shlomit Heymann
Inspiring
October 17, 2019
Answered

Some shortcuts for Pages and Story are not working (Mac)

  • October 17, 2019
  • 2 replies
  • 1303 views

Hi everybody,

Since the last 2 Indesig updates, some of Pages and Story shortcuts are not working:

 

  • First Page - Shift+Cmd+Page Up
  • Last Page - Shift+Cmd+Page Down
  • Select to beginning of story - Shift+Cmd+Home
  • Select to end of story - Shift+Cmd+End

 

What iv'e been done so far:

  1. I tried to purge my preferences, it didn't help. I even removed them manualy, didn't help.
  2. I checked that the shortcuts exist in the shortcuts list (they do).
  3. I reastarted my computer

 

Info:

Mac, OS Mojave 10.14.6

InDesign 14.0.3 (Middle Eastern)

(There is another post about it but for some reason I was unable to reply - no reply buttons - I was wondering why:
https://forums.adobe.com/thread/2652048#11249789)

 

I really need this shortcuts to work, this is a disaster for me:(
Good day,

Shlomit

 

 

 

This topic has been closed for replies.
Correct answer Steve Werner

When modifier keys like Shift and Option/Alt are not working, a likely cause is a conflicting third party application/plug-in/extension. Try restarting your computer and launch InDesign before any other application (including your normal startup applications). If you find that your keyboard shortcuts are now working, then it's a third party application causing the problem. Likely candidates: Extensions and plug-ins for browsers, anti-virus applications and so on. Open your other applications one-by-one to see which is the culprit.

2 replies

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
December 1, 2019

When modifier keys like Shift and Option/Alt are not working, a likely cause is a conflicting third party application/plug-in/extension. Try restarting your computer and launch InDesign before any other application (including your normal startup applications). If you find that your keyboard shortcuts are now working, then it's a third party application causing the problem. Likely candidates: Extensions and plug-ins for browsers, anti-virus applications and so on. Open your other applications one-by-one to see which is the culprit.

    Jongware
    Community Expert
    JongwareCommunity Expert
    Community Expert
    December 2, 2019

    Those key combos work fine on my (old, so very old ...) Mac so it just may be because newer versions of Mac OS X reserve more and more key combinations for the system. And these take precedence over everything else.

     

    Shlomit, check your System Preferences; there should be a list of 'reserved' shortcut keys somewhere, and it's possible your Page Up/Down etc. combo's are defined in there.

    Shlomit Heymann
    Shlomit HeymannAuthor
    Inspiring
    November 29, 2019

    NO one can help? 

    Shlomit Heymann
    Shlomit HeymannAuthor
    Inspiring
    December 1, 2019

    I'm so frustrated. 

    Another thing I discovered is that I'm unable to type them in the applications keyboard shortcuts.

    My keybored keys are working, none of them is broken. When I delete the defult shortcut, I'm unable to retype it.

     

     

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