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kens46871492
kens46871492
Participating Frequently
May 15, 2019
Question

Spinning Beachball When Multiple Documents Open

  • May 15, 2019
  • 3 replies
  • 252 views

I'm running Indesign 14.0.2 on macOS 10.14.4. When I have more than 3 documents open I get the spinning beachball and can't work at all. The unusual thing is if I force quit and then reopen Indesign it will auto open the saved documents and everything will work as expected with no beachball. If I continue to open another 3 documents I get the beachball and if I force quit and then reopen, all 7 auto saved documents will work with no beachball...there seems to be a pattern here. Can anyone confirm this is a bug or suggest a fix?

I've tried, restarting, deleting Preferences and turning off options like Live Screen Drawing, etc.

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    3 replies

    kens46871492
    kens46871492Author
    Participating Frequently
    May 15, 2019

    Thank you all for your quick responses.

    kens46871492
    kens46871492Author
    Participating Frequently
    May 15, 2019

    It appears that our network is to blame . I opened about 20 documents locally and no beachball or lag whatsoever.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    May 15, 2019

    kens46871492  wrote

    It appears that our network is to blame . I opened about 20 documents locally and no beachball or lag whatsoever.

    You should check with your network administrator as to whether your network software has been updated to be fully compatible with the latest InDesign and Mojave. Many times IT departments don't update the software so as to maintain compatibility with virus protection and firewall programs.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 15, 2019

    What is your system spec?

    kens46871492
    kens46871492Author
    Participating Frequently
    May 15, 2019

    Model Name: iMac

    Model Identifier: iMac14,2

    Processor Name: Intel Core i7

    Processor Speed: 3.5 GHz

    Number of Processors: 1

    Total Number of Cores: 4

    L2 Cache (per Core): 256 KB

    L3 Cache: 8 MB

    Memory: 32 GB

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