Participant

Answered

Strange image distortion bug

23 replies
14610 views
Translate

Hi,

I'm working with indesign cc 2017 and lately my images in indesign are acting strange (see picture below). If the picture is being moved it will change back to the original image. But after some time it changes back to the distort image. Anyone else have this problem? Thanks

This topic is closed to new replies. Start a new post to keep the conversation going.

Steve WernerCorrect answer

Community Expert

I have seen this on my own computer and on at least a dozen classroom computers—so both Macs and Windows. One file that comes to mind is the Classroom in a Book lesson on color. It's a one-page document, and is not what I would call a "heavy" document.

I'll send it to you, Anasuiya.

When this happens, since it's a GPU bug, instead of quitting out of the GPU (in Preferences), you can just choose View > Preview on CPU. The shortcut is Shift-E, which toggles between GPU and CPU. I use this shortcut if I see a display anomaly to test if it's GPU related.

lindag7892952

Participant

Oh my goodness. Hours lost and Adobe support helped me figure it out. I was using the cursor arrow on the right (grey) instead of on the left (black). Whoops!

[All caps "shouting" converted to proper case by moderator.]

Translate

P

PeggySue59

Known Participant

I have the same problem and often too with text boxes that appear to be a solid colour. If I nudge them up or down then they redraw. I'll try the GPU off.

Translate

jane-e

Community Expert

Which version, Peggy Sue? Release 2018 has come out since this question about 2017.

Translate

P

PeggySue59

Known Participant

I'm still using ID cc2017 - I'm waiting a bit before I upgrade.

iMac (Retina 5K, 27-inch, Late 2015)

The other problem I have had, is a slow redraw. So when I move a block of text, it moves, but the image of where it was remains. I'll see if I can replicate it and post an image in this thread.

Translate

I

Irrational behaviours

Known Participant

Same problem here, nothing more to add except that I'm also using an iMac (Retina 5K, 27-inch, Late 2014).

Translate

J

joe_andrus

Participant

Go to preferences and un-check "GPU-Acceleration", it'll fix it until Adobe updates this feature to become more stable.

Translate

Mike Witherell

Community Expert

Basically, it appears that GPU-Acceleration, a newer feature, is not ready for prime-time. Go to Preferences and switch it off altogether, and the problem will go away. InDesign will still operate acceptably quickly.

Translate

Mike Witherell

M

mounirs60058551

Participant

I had the same issue, now it looks fine after switching off the GPU-Acceleration,

Thanks for the help!

Translate

Erica Gamet

Inspiring

I have this from time to time in very light documents. I just assumed it's because my OS is way out of date (or that I had been drinking without realizing it)! Figured it was a re-draw/GPU issue. Thanks!

Translate

joechump

Inspiring

I've posted this elsewhere but might help someone:

Also experiencing the same issue as above - images sometimes randomly distort and get 'squished'. Export is fine though. Seemed to fix when right clicking the image and selecting High Quality Display.

Also you might find that if you go to view>display performance you might have 'Allow Object-Level Display Settings' ticked. This would

presumably override the global display settings making some images appear more pixelated than Guybrush Threepwood's todger.

For good measure I selected Clear Object-Level Display settings.

These are useful settings if you are working on a large document or a particularly huge image is slowing you down because you would be able to set that single image to low quality whilst keeping the rest high quality. However, there seems to be a bit of a bug (?) in CC where these settings are automatically switching and causing confusion. And really, I've seen low res images in my time but these look like 8-bit toilet scrapings.