Suddenly can't access InDesign

Question

Hello! I have been working on a project in InDesign since spring and when I went to open InDesign today it had a little lock icon and was saying I needed to purchase it. I have double triple checked, and it still shows as part of the creative cloud suite I pay for, but when I go to open it it just says "try" instead of open. I really need to be able to finish my project ASAP. What is going on/ what do I do??

Rishabh_Tiwari · Answer

Hi @TobyHaunts ,

I'm sorry to learn about the difficulties you're experiencing. Please try the suggestions shared here. If the issue persists, please send us your Adobe ID, along with the version of InDesign and your operating system, via direct message. We'll try our best to assist you.

Thanks

Rishabh

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