Suddenly won't package - Error message claiming in 'cannot create package folders'

Forum|Forum|1 year ago
May 17, 2024
2 replies
1298 views

I have been using Indesign for years and packaging my projects when complete.

Today when I was updating a previous document, I've resaved it and tried to package - it comes up with the message: Indesign cannot package the document XXX. Cannot create package folders."

I'm saving onto my laptop device, in a different folder but essentially as I usually do (nowhere different). Can anyone help? I haven't changed any settings as far as I'm aware, and I have the latest update (I have subscription to adobe cloud).

Robert at ID-Tasker

Legend

@K37463023b3xd

Do you have any non ASCII characters in the name of the INDD file - or anywhere in the path? Including your logged in user account?

Screenshot of the error message would help.

K

K37463023b3xdAuthor

Participant

Hi, no it doesn't have any and not anywhere else in the file that I can see, and hasn't under previous versions when I've saved it either. I've attached an image of what pops up, but it's bascially as I said above.

leo.r

Community Expert

Your versions of InDesign and operation system?

K

K37463023b3xdAuthor

Participant

It's the latest version/update on the cloud. 19.4 (updated in April) and I use Microsoft Windows 11 - again all updates have been checked and applied.

BobLevine

Community Expert

Roll back to 19.3 and try again.

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