Team member is having issues with opening and saving 2021

Forum|Forum|4 years ago
July 14, 2021
1 reply
249 views

One of my team memebers is having issues saving and opening files into ID 2021. See photos. Any ideas on fixing this issue? Even the latest update has not helped. Thank you!

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BobLevine

Community Expert

You need to provide a lot more info and you can start by confirming that it's 16.3.2 and telling us exactly how this workflow is set up. Is this a network? Is it on a cloud storage drive like Dropbox? If others can open the files, how are they working that's differenent?

P

pauli95790501Author

Participant

It is 16.3.2. This has been happening over MULTIPLE files and versions of 16. Mac based with a networked user and network storage. No cloud storage. As far as I am aware, this is only happening to this individual. Others are able to use the files.

BobLevine

Community Expert

Do the files open properly if they're copied to the local drive first?

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