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ThanitT
ThanitT
Participant
December 23, 2022
Answered

Templates thumbnail not showed.

  • December 23, 2022
  • 2 replies
  • 2252 views

Is anyone know how to fix this? Templates thumbnail when I create a new files is blank, only the one I downloaded is showed. First I thought my internet was slow but look like its not in case. 

 

If anyone know how to fix it, Please help me!

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi All,

     

    Please continue to upvote this request: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/46240864-unable-to-see-preset-templates-in-new-document for better visibility. Meanwhile, the team is working on this bug.

     

    We will let you know as soon as the bug is fixed. 

     

    Thanks,

    Harshika


    Hi All,

     

    Thank you for your understanding and patience throughout this process. We're pleased to inform you that the latest release of InDesign 18.4 addresses this issue and should provide a resolution for you. If the update is available in your country, we kindly request that you install it and let us know if the problem is resolved.

     

    We genuinely appreciate your cooperation and will continue to support you in any way we can.

     

    Thanks,

    Harshika

    2 replies

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    December 24, 2022

    A preset has no content, only the structure of the document so it doesn't have a preview. A template has content and can have a preview.

      ThanitT
      ThanitTAuthor
      Participant
      December 24, 2022

      No, In the image I attached, In templates section you'll see some of them have a thumbnail, that the one I downloaded. But for the rest of them is blank.

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      December 24, 2022

      You're looking at pre-made templates which you're getting for free or paying for from Adobe Stock. When I look at those templates the ones you're talking about don't have a full-size template. That appears in the Template details:

       

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      December 24, 2022

      Let's clarify what you're talking about. When you create a file and want to use it again, you're creating a preset, not a template. A template is made when you create a file and save it by choosing File > Save As > InDesign 2023 Template. It's a file which has a .indt extension. Which are you talking about?

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