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dodah
Participant
January 7, 2019
Answered

Text unable to backspace or use arrow keys to move cursor-shortcuts gone

  • January 7, 2019
  • 1 reply
  • 2762 views

CC 2019 14.0.1 (windows 10 64 bit)

When entering text I am unable to use the backspace or arrow keys on the keyboard to move cursor to modify text. Also missing is the ability to use ctrl-p to bring and other keyboard shortcuts as well.

The previous version had the same problem and when I updated to the latest (thinking it was fixed), the problem remains. I uninstalled & re-installed, problem remains.

Using a Dell Windows 10 PC.

Looking for a way to resolved this.

      This topic has been closed for replies.
      Correct answer dodah

      UPDATE:

      Discovered Microsoft Defender was causing the issue. Had to disable

      their virus protection software.

      1 reply

      Srishti_Bali
      Srishti_Bali
      Legend
      January 16, 2019

      Hi there,

      We are extremely sorry to hear about the issue. I would request if you can try resetting preferences for InDesign and let us know if that helps: Set preferences in Adobe InDesign.

      Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

      Regards,

      Srishti

      D
      dodahAuthorCorrect answer
      Participant
      January 17, 2019

      UPDATE:

      Discovered Microsoft Defender was causing the issue. Had to disable

      their virus protection software.

      Srishti_Bali
      Srishti_Bali
      Legend
      January 18, 2019

      Hi there,

      Thanks for updating us.

      Regards,

      Srishti

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