Participant

Answered

The IDML file conversion service not available

Forum|Forum|3 years ago
April 7, 2022
3 replies
634 views

I want to open my converted idml files from work and open them at home, it gets to 33% but then i keep getting an error message saying The IDML file conversion service is unavailable please try later, any idea when this service will be up and running again!

Correct answer Dave Creamer of IDEAS

There shouldn't be any conversion service necessary if your files are already in IDML format. Just open the up through InDesign and do a Save As back to INDD.

The online conversion is for people with an older version of InDesign installed but have received an INDD file in a new version. See https://helpx.adobe.com/indesign/kb/opening-indesign-documents-in-previous-versions.html for more info.

T

ThomasDambo

Participant

I have a similar problem (mac). Same error message although my file is an .indd. When trying to open the idml copy version it loads for a very long time and crash the program.

T

ThomasDambo

Participant

And fixed it by copying the idml file into my desktop (instead of working on drive). THX

BobLevine

Community Expert

I'm glad you got it sorted but in the future please start a new discussion instead of re-opening an old one that really has little to do with your issue. You'll get far more help that way.

L

Laubender

Community Expert

"The files are already idml files which begin opening in my earlier version of InDesign get to 33% then come up wth the error message"

Hm. If you get the error message from the conversion service at Adobe you do not try to open an IDML file, but an InDesign document file. Maybe the file suffix was renamed from *.indd to *.idml ? (Renaming the suffix would not transform the document to an IDML file)

Why the conversion service does not work as expected, I do not know.

If you like you could move the file to Dropbox and post a download link here so that I can have a look.

Regards,
Uwe Laubender

( ACP )

L

Laubender

Community Expert

Hi Jodie,

do you mean you have two differnt main versions of InDesign installed?
The later version at your work? A previous version at home?

And you want to open a document from your work machine in a previous InDesign version at home?

Find one at work who is able to open the document and saves you an IDML file from that.

Or install the same version at homw that you work with on work.

Regards,
Uwe Laubender

( ACP )

J

Jodie23940554vhinAuthor

Participant

The files are already idml files which begin opening in my earlier version of InDesign get to 33% then come up wth the error message, I would upgrade my version at home but my operating system isnt good enough to take the latest update unfortunately. It worked the other day fine but today NOT, I wonder if there is a glitch/problem with adobe?

Dave Creamer of IDEAS

Correct answer

Community Expert

There shouldn't be any conversion service necessary if your files are already in IDML format. Just open the up through InDesign and do a Save As back to INDD.

The online conversion is for people with an older version of InDesign installed but have received an INDD file in a new version. See https://helpx.adobe.com/indesign/kb/opening-indesign-documents-in-previous-versions.html for more info.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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