The in-design program has not worked since it opened.

Forum|Forum|1 year ago
April 24, 2024
2 replies
194 views

It's not working after the program opened.
I updated it. I deleted it and reinstalled it, but it didn't work

Bug

This topic has been closed for replies.

E

Eugene Tyson

Community Expert

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

HARSHIKA_VERMA

Community Manager

Hi @sang go,

Sorry for the trouble. We would like to follow up on the issue you reported. Could you please share the details requested by our expert so that we can investigate further and also try the suggestion shared?

We will try our best to help.

Thanks,

Harshika

leo.r

Community Expert

Your versions of InDesign and operating system?

What error exactly do you experience upon opening InDesign?

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