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mag-man
Inspiring
Feb 19, 2019 10:23 AM UTC
Answered

The InDesign Application Frame gets stuck outside the screen area/behind menu bar

Every so often, since working on my current iMac (2017), my Application Frame in InDesign gets stuck on my second 32" Benq monitor. The top bar area sits just behind the menu bar. Once it's there, it's there. The accessibility to reposition the frame is now not possible. Even switching the Application Bar, the background frame is still stuck and cannot be moved.

Surely, there must be a limit from stopping the Application Frame from running off behind the menu and off the top of the screen, or at least allow an interactive method in a dropdown menu to reset the Application Frame back within the frame of the monitor.

For the moment, the only way I have found to resolve this would be to 'Delete InDesign Preference file' (Shift+Control+Option+Command) on start-up and reapply my personal settings and workspaces.

After resetting, this crucial part of the frame is now visible.

I'm running MacOS Mojave Version 10.14.3, on an iMac 27-inch 4.2Ghz Intel Core i7 running a second 32" Benq screen.
Currently affecting InDesign version 14.0.1 but it also occurred with previous versions too.

    mag-manCorrect answer
    Inspiring
    Nov 11, 2019 5:55 PM UTC

    ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

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    empired
    Participating Frequently
    Aug 17, 2020 8:13 PM UTC

    Something so simple but so frustrating. Thank you so much for your answer! All fixed.

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      katrinaS
      Participant
      Jul 13, 2020 4:44 PM UTC

      The only thing that worked for me was to disconnect my second display. I was then able to resize my InDesign window, then plug in my secondary display again.

       

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        shera555
        Participant
        Apr 21, 2022 7:25 PM UTC

        Worked! Just had to disconnect the second display, then was able to click and drag my tools lower -- reconnected -- fixed. THANK YOU. (OMG these are the things that make me want to fling my computer out the window...) 

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          marketing-team-524364
          marketing-team-524364
          Participant
          Feb 23, 2023 5:28 PM UTC

          Thank you! This worked for me.

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          mag-manAuthorCorrect answer
          Inspiring
          Nov 11, 2019 5:55 PM UTC

          ANSWER FOUND: It appears it only affects users with two screens. If your displays are sitting side by side, ensure the second screen in the 'Display Arrangement' in System Preferences >> Displays, does not sit higher than the main screen - even though the second screen may sit higher on the desk. Keeping the second screen aligned or lower will avoid 'losing' part of a panel off screen.

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            bethanyls
            Participant
            Jul 29, 2021 1:33 AM UTC

            I don't have 2 screens and it is doing it to me. If I have InDesign in full screen mode, it's fine, but I'm needing to have 2 windows open, one in InDesign and one picture window open so I can copy type from a picture into InDesign. I can make the window smaller from the side, but not the top, and the bottom is way off the bottom of the screen where I can' grab it to resize the window. I can't even see the application frame under the window panel to uncheck it. Has that moved with the latest version? I've restarted and reset the workspace which only lost my panels. Very frustrating!

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              Steve Werner
              Community Expert
              Steve WernerCommunity Expert
              Community Expert
              Feb 19, 2019 12:45 PM UTC

              Have you tried resetting your current workspace? Window > Workspace > Reset [current workspace] or use the Workspace menu at the upper right of your screen.

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                mag-manAuthor
                Inspiring
                Feb 19, 2019 1:00 PM UTC

                Yes. It's not the Workspace. It only affects the Application Frame. Over the many months, as and when it happens, and if I have time, I try to investigate all options but nothing works apart from deleting the preference file. It's more annoying than anything else. This is more to highlight there is a glitch with the Application Frame if it doesn't sit quite right on the second monitor.

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                  Troy32670543b9wd
                  Participant
                  Oct 11, 2023 6:22 PM UTC

                  Thank you! This has been driving me nuts.

                   

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