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mystified
mystified
Participant
October 30, 2021
Answered

The indesign logo has a question mark and disappeared from launcher

  • October 30, 2021
  • 3 replies
  • 1801 views

Can you tell I'm panicked? The InDesign logo in the dock has a question mark overlaid on it and ID has disappeared from Launcher.

Thanks for your help

This topic has been closed for replies.
Correct answer Barb Binder

Hi @mystified:

 

Try opening the Applications folder in Finder and open InDesign from there. Once open, right click the icon > Options > Keep in Dock and drag it back to your preferred position. Then right click and remove the one with the question mark.

 

My guess is that InDesign updated to the the new release (made available on Tuesday) and it removed the old version in the process.

 

~Barb

3 replies

Scott Falkner
Community Expert
Scott FalknerCommunity Expert
Community Expert
October 31, 2021

This happens when you update the app by a full version. InDesign CC 2021 is gone, replaced by InDesign CC 2022. The app linked to the dock is no more. When it’s a minor update this doesn’t happen.

Barb Binder
Community Expert
Barb BinderCommunity ExpertCorrect answer
Community Expert
October 30, 2021

Hi @mystified:

 

Try opening the Applications folder in Finder and open InDesign from there. Once open, right click the icon > Options > Keep in Dock and drag it back to your preferred position. Then right click and remove the one with the question mark.

 

My guess is that InDesign updated to the the new release (made available on Tuesday) and it removed the old version in the process.

 

~Barb

~Barb at Rocky Mountain Training
    Randy Hagan
    Community Expert
    Randy HaganCommunity Expert
    Community Expert
    October 31, 2021

    Thank you for making this right: I overshot on this one.

     

    Good Catch.

     

    Randy

    Randy Hagan
    Community Expert
    Randy HaganCommunity Expert
    Community Expert
    October 30, 2021

    Somehow at least a critical part of your Adobe InDesign install is gone. You'll likely have to re-install the program on your system.

     

    But first, you need to ensure you get the best result by un-installing InDesign on your system. Open your applications folder and see if you can find your Adobe InDesign folder. If you have multiple versions installed, start with the latest one. If it's available, use the Uninstall Adobe InDesign [version year] application to thoroughly uninstall the files for that version of InDesign.

     

    Then go to your Adobe Creative Cloud application and re-install the latest version of Adobe InDesign. Hopefully you'll be up and running cleanly from there.

     

    Hope this helps you,

     

    Randy

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