Participating Frequently

Question

This error might have occurred because of a missing font or a missing glyph character.

Forum|Forum|3 years ago
February 24, 2023
3 replies
2470 views

I'm getting the folloing error when trying to dynamic print in InDesign.

A problem occurred during Production.
Information:

Print Production
Error
The operation was canceled in record 1 due to PDF standards compliance error. Please consult support for further investigation. This error might have occurred because of a missing font or a missing glyph character.

The problem is that on InDesign it does not give me any font eror. So I do not know where the trouble Character is.

How can I fix this?

Print

This topic has been closed for replies.

K

kevinm51766193

Participant

Removing all Dynamic Content and then relinking to the data source and setting the data fileds up again seemed to work for me with this. Possibly a bug in the latest version of uCreate Print?

R

Rob Eidemiller

Participant

I was having the same issue when exporting with Dynamic Content. Removing the content and relinking the data source then setting the data fields again fixed it for me as well.

Peter Spier

Community Expert

Can you explain some more about what you mean by "dynamic print?"

Are you doing a DataMerge to PDF?

A

Adriana GnoneAuthor

Participating Frequently

I'm using Dynamic Print from XMPie uCreate to merge the data with the letter and create a pdf.

A

Adriana GnoneAuthor

Participating Frequently

Interestingly, the link about the causes of a PDF compliance error was from a group for XMPie users. I wonder if you could get some help from that group about your error.

I will try that.

Thank you

Steve Werner

Community Expert

That's a very unusual message.

Can you upload a picture of this message, please. Also can you show us what kind of document is (is there a "record 1"). Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

A

Adriana GnoneAuthor

Participating Frequently

It says the issue is on record 1 bt if I skip record 1 I still get the same error. If I link to a different file I still get the error.

I'm running on Windows 10 Pro Version 22H2

InDesign is 15.0 x64

Thank you for your help

Steve Werner

Community Expert

Here's a link which refers to the error, but there's not a simple solution:

https://groups.google.com/g/xmpie-users/c/ubYX0cROyX4

Here's the relevant section about that error:

"There are two solutions to the PDF compliance error: 1 - use a different font which has all the required glyphs, or 2 - remove the bad character from the document/data.

Anyhow, it can be easy or tricky to find the problem. If the missing character is in static text, it is easy since you should see it in InDesign. But if the character that is not available in the font is coming from the linked data, then it can be more difficult to identify. If this is the case, try to identify the record which has the bad character by printing different ranges of data. eg records 1-100, then 101-200 etc until you find the bad data."

What kind of file is this? Can you replace the font with a different font? It appears that a character or glyph may be missing in the font you're using.

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