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Denise37840978nwum
Participant
October 24, 2025
Question

Unable to download Publish Online PDF - it returns a "Bad Request" error message

  • October 24, 2025
  • 3 replies
  • 114 views

I'm having a problem with my published document here: https://indd.adobe.com/view/499aa923-8fed-445f-89ad-b20d537b7204.  No one can download the PDF. A previous user here in the forums had the same problem and it was special characters in the URL.  I don't put special characters in the name, but they are appearing on the error message URL as [working_document].pdf. It seems that InDesign adds this additional phrase to my URL (doc is named "2025 MBU Catalog"), and I don't know how to remove it. 

3 replies

J
Community Expert
Jeffrey_SmithCommunity Expert
Community Expert
October 27, 2025

I am able to download PDF in Mac Chrome, Firefox and Safari.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    October 27, 2025

    Hi @Denise37840978nwum,

     

    Thanks for sharing the link. Adding to the expert's suggestion, I checked your published document, and it opened fine for me. I was also able to download the PDF successfully using the Download button without any error. Could you please try opening the link in a different browser or in an incognito/private window? You can also try clearing your browser's cache and then reopening the link. Please give that a try and let me know if the issue persists.

     

    Looking forward to your update.

    Abhishek

    D
    Denise37840978nwumAuthor
    Participant
    November 3, 2025

    It worked once I was able to access the working design file and rename it without the special characters [ ] and republish it. I guess the only frustration was not being able to access the working file remotely to do so. I had to wait until I was physically back in the office. Thanks!

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    November 4, 2025

    Thanks for following up, that explains it, the special documents were part of the filename and not added by the system. 

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    October 26, 2025

    Can you give the exact filename? Can you share the PDF here please? 

    Maybe it wasn't set to download initially - what happens if you republish it online? 

    D
    Denise37840978nwumAuthor
    Participant
    November 3, 2025

    I republished without the [ ] characters in the file name and it worked. I wasn't able to access the file remotely and had to wait until I got back into the office. That was the only frustrating thing.  Thanks!

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    November 4, 2025
    quote

    I republished without the [ ] characters in the file name and it worked. I wasn't able to access the file remotely and had to wait until I got back into the office. That was the only frustrating thing.


    By @Denise37840978nwum

     

    May I only mention that in your original message you said you didn't use any special characters in the file name:

     

    > I don't put special characters in the name, but they are appearing on the error message URL as

    > [working_document].pdf.

     

    Had you made it clear from the start that the file name contained special characters, you'd have received a solution much sooner.

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