Inspiring

Question

Unable to import existing preferences in InDesign 19 version

Forum|Forum|2 years ago
October 11, 2023
26 replies
21880 views

That's really bad. I do not have the time to check the preferences with the older version to look what preferences I had and the worse thing is, ALL defined colours are gone... Same is for formats and stuff, I have to do everything from the scratch, this is really really bad!

So please let us use the preferences of the older version as it always worked that way before!

Bug

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loganphillips

Participant

This is so, so bad. It's not only InDesign but also Photoshop. Working on downgrading InDesign as described below, which did work. Now trying Photoshop, but it's tricky since I was using the Beta, and the Generative tools have been useful...

Ugh what a top-notch screw up. Following for news on a fix...

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Eugene Tyson

Community Expert

I wouldn't say this is unusual - as I've said before, all software, games and even Operating Systems I have used since the 80's and up have had flaws on release of new versions.

Again, a key reason I never upgrade straightaway.

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loganphillips

Participant

Respectfully, this is not a helpful comment. I've seen you say it before here, I don't need it said again. What I need (and have found in the thread) are workarounds and solutions, not to be made to feel that I did something foolish. No need for a reply, thanks.

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Daro1500

Participating Frequently

Ok, in Creative cloud I went back to the 18.5 version and deleted the 19.0. Everything is still available for me here. So I stopped crying for now. A fellow once said to me: 'if it still works, don't upgrade nor update'. That's what I'll keep in mind from now on. Thank you for the loss of time Adobe.

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Eugene Tyson

Community Expert

Upgrading is a choice. Personally, with many years of experience, I never upgrade unless I need a feature or something.

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clif_CROP

Inspiring

Sure...its a choice but we pay monthly for this stuff so expecting it to work when it comes out. Some bugs have taken over a year to solve. Not going to feel sorry for the $4.8 billion company. To expect it work day one with a new operating system, or upgrading from one version to another. Maybe if they spent as much time testing as they put in to planning MAX every year the software would be a tighter release.

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susanbauerlee72

Known Participant

I'm jumping in here to say that just this afternoon I have discovered that ALL of my document presets—presets that have migrated with every upgrade for YEARS—are all gone. Now I'm about to take even more time to read the rest of this thread and all other ones to see what y'all have come up with to fix this mess before I start crying.

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Eugene Tyson

Community Expert

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

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jason.wester906

Participant

This should be pinned to the top.

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Mr Chin

Participating Frequently

Doesn't work on our Macs either. New M1 and M2 macs. Get the settings were created on a different version of InDesign. Well, yes, of course! And it overwrites to default. Even manually copying over our prefs into the new ~/Library file doesn't work. Just get the same error the next time. So bad. And it even deleted our IN5 plugin.

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clif_CROP

Inspiring

Came to post but assumed I wasn't the only one. Jumping in to say "Me too!" REALLLY not going to try and recreate decades of tweaks to preferences. Assuming since its known issue at this point that there is no need to send along my zipped up preffernces but just wanted to join the thread to hear when the fix is going live. Today would be great...

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Eugene Tyson

Community Expert

Adding your voice here is great. But the only way your will be heard is by finding the relevant Bug report and adding your voice

https://indesign.uservoice.com/

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clif_CROP

Inspiring

actually did that first before posting here! lol

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GPGW

Known Participant

Gotta love a large software company releasing software with a known bug and then asking us to lodge this as a "Feature request".

Adobe is the worst.

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Eugene Tyson

Community Expert

Software is tested in Prerelease programme that you can join

https://community.adobe.com/t5/indesign-discussions/invitation-to-indesign-prerelease/td-p/12371924

Vast reality of software of testing is that it's not always straightforward and what worked in prerelease may have inadvertently been changed with knockon effects with updates (minor or major) to other parts of the software.

Nobody asked you to log a 'Feature Request' - the link I posted to is for a 'Bug Reports' AND 'Feature Requests'.

Reporting bugs is the best way to get your voice heard - posts on the forums are not counted towards getting your voice heard.

Report bugs or make a feature request
https://www.adobe.com/products/wishform.html

You can search the Bugs forums and find similar/same and add your voice

Or start your own Bug Report

Every bug report is looked at - logged - and actionable.

Some bugs are higher priority, some are lower priority.

And bugs / features / etc. are roadmapped by the team for future releases and updates.

ppppppppgonzaga

Inspiring

Link to bug report: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/47338013-installing-indesign-2024-wiped-all-my-preferences

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kraxmaskin

Participant

Same for me. Cannot use the 2024 version. Most annoying is the key shortcuts, which I hade optimized for Norwegain keyboard. Not to speak about my Dictionary! Maybe more stuff, I don't know, because those above is enough to still hang on with the #18 (2023) version. Extremely bad and dissapointing. How could such important functions been "forgotten" in the new version?

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Eugene Tyson

Community Expert

Keep an eye out for updates.

Philip Byrne

Known Participant

This is shockingly bad, even for Adobe. You'd think they did absolutely no testing at all before releasing this version.

Adobe, why don't you concentrate on fixing long-standing issues and introducing long-requested features before throwing out new versions with 'cutting edge' features?