Unable to install CS6 on new MacBook Pro

Forum|Forum|9 years ago
March 6, 2017
3 replies
440 views

Hi,

I am unable to install CS6 on my new Mac Book Pro. It is saying, The serial number you entered is invalid. Please try again. If the problem persists, contact Customer Support. Contacted the chat and they recommended starting a discussion.

This topic has been closed for replies.

Rajashree Bhattacharya

Legend

Hi kealiiw33055267,

I find that you have issued a new CS6 serial number for Design and Web Prem

It has still not been activated by you. Are you still facing the issue? Please let us know. I assume that you need technical help from our experts then.

Thanks

Rajashree

K

kealiiw33055267Author

Participant

Hi Derek,

I am requesting to have my serial number switched from a PC to a MAC. Please assist me with this request.

Derek Cross

Community Expert

This is a user-to-user help forum – contributors are volunteers. You need to contact Adobe regarding this matter.

Derek Cross

Community Expert

InDesigh CS6 is not supported by Adobe under El Capitan or Sierra - some seem to get it to run others report issues. If you're a professional it may be better to consider taking out a subscription to InDesign CC2015/2017, especially as you now have a retina screen.

K

kealiiw33055267Author

Participant

CS6 is working on my computer but it is in trial mode. I need a revised serial number that is for a Mac platform in order to validate the software. The CS6 on my PC has already been deactivated.

T

Test Screen Name

Legend

So far as I know platform swap is not available for a discontinued product. When you swap platforms budget for buying all software again. Or in this case subscribing.

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