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J
jdth2486
Inspiring
June 29, 2020
Answered

Unable to launch InDesign 2020 on Mac

  • June 29, 2020
  • 2 replies
  • 667 views

Craetive Cloud shows all my apps are up to date. But they will not launch and crash immediately.   I've followed all suggestions I can find so far.   It was working fine until latest upadte. Tahnk you.

 

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This topic has been closed for replies.
Correct answer jdth2486

Hello. High Sierra 10.13.6   3.1GHz Intel Core 17, 16 GB 1600 MHz, 263 GB available. 525 GB solid state SATA.

I currently removing everything "Adobe" and will start over. 

Many thanks. J


Thank you everyone. Turns out my IT team needed to enter the new license at their end. All working fine now. Phew.  J 

2 replies

Srishti_Bali
Srishti_Bali
Legend
July 3, 2020

Hi there,

 

We're extremely sorry about the trouble you are facing with InDesign. I am hopeful that the issue is fixed by now. If not, I would request if you could share a few more details along with the ones asked by Derek:

  • OS and version of InDesign
  • Does it gives any error code?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

As Derek mentioned above, you may also try resetting InDesign preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Another possible issue could be Permissions errors on InDesign preferences folders. Here (https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html) are the steps to resolve that.

 

Let us know if this information helps or you have any further questions. We'd be happy to assist.

 

Regards,

Srishti

J
jdth2486Author
Inspiring
July 4, 2020

Hi. I've just replied to Derek so hope you can see that post. It's not just InDesign but any CC apps. I had already tried the preferences clear out as spotted that advice in earlier posts.  This didn't work but I will try the process again as you suggest here. I'm working from home and now slightly cut off from my IT department but I do have my own log in. Thank you. J

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
June 29, 2020

Which version of your OS?

Have you tried resetting your InDesign preferences?

J
jdth2486Author
Inspiring
July 4, 2020

Hi Derek. I have OS High Sierra 10.15. Can't get any Creative Suite apps to load. Wondering if a clash with any virus protection. All very frustrating when trying to work from home. Any advice much appreciated. J

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
July 4, 2020
High Sierra is 10.13. Please clarify which O/S you have as well as the rest of the system specs...processor, RAM, harddrive.
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