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Red Point
Inspiring
January 1, 2023
Question

Unable to load Roboto Adobe font in InDesign

  • January 1, 2023
  • 7 replies
  • 7929 views

I completed a project in Indesign. When I reopen the Indesign file, Indesign gives me a "missing font notification" for the Roboto font. I originally installed them through Google, then deleted them and reinstalled them through Adobe Fonts. Still, I get this messsage. 

My client is waiting since hours for the files which I cannot send him because I cannot get such a simple task as fonts showing up in my document to work. When I open creative cloud and click on active fonts, I see a "turning symbol" but nothing loads. 

 

I have said before how much I detest this cloud system of Adobe, since it is currently the number 1 reason why my projects are always getting delayed.

 

I also tried all the solutions offered in forums and Adobe website. Issue still persists. It is so bad, that I am seriously considering Affinity Publisher for future projects. I just cant continue in this unprofessional manner any longer. I am really fed up.

 

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    7 replies

    M
    mmanicar
    Participating Frequently
    September 29, 2023

    I expericence this many times every month in cc 2023. Not only with roboto, but with fonts that exists in both TTF and OTF version. Indesign pretends to use the one not installed (and installing the other version of font it doesn't work anyway).

    The only working solution is to save the idml, open it in CC 2021 (or previous), fix the fonts (many times it is not necessary, they are altready applied correcly), save as indd and re-open it in 2023.

    The problem is in indesign, not in windows or macos.
    Attention: the problem was present also in previuos versions of indesign, but opening the idml in a different verion saved my bottom many times.
    I'm asing myself why continue to pay for a software that is not improving and every year has unnecessary function added...

    nicholasm22311722
    nicholasm22311722
    Participant
    August 21, 2023

    Deactivating adobe fonts in the creative cloud app fixed this for me.

    Drilling down a little further going through manage fonts/installed fonts in creative cloud app you may see fonts with conflicts. Roboto was already installed on my system so removing the specific versions of it with the conflicting icon from adobe fonts allowed me to have adobe fonts activated and have roboto work.

     

    Esmile
    Esmile
    Participant
    August 15, 2023

    i have the same issue with two different document, and with the same font roboto 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 16, 2023

    When I have fonts that won't install via InDesign, I install them via http://fonts.adobe.com. It's not as comfortable as the InDesign solution, but it works. Most of the time, Closing InDesign and restarting it solves the problem, however.

    ABAMBO | Hard- and Software Engineer | Photographer
      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      August 16, 2023

      I do the same thing. 

      ~Barb

      ~Barb at Rocky Mountain Training
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 2, 2023

       

      @Red Point wrote:

      When I reopen the Indesign file, Indesign gives me a "missing font notification" for the Roboto font. I originally installed them through Google, then deleted them and reinstalled them through Adobe Fonts. Still, I get this messsage.

       

       

      Adobe Fonts uses typefaces from Adobe and from various foundries. Roboto is a typeface from Google.

       

       

      Did you get the "missing fonts" error message when you installed Roboto directly from Google?

       

      Jane

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        January 25, 2023

        Hi @Red Point,

         

        Hope you're doing well!

         

        We would like to follow up on your issue. Are you able to resolve the issue by following our expert's suggestions? Please feel free to update the discussion if you need further assistance from us.

         

        We would be happy to help.

         

        Thanks,

        Harshika

        R
        Red PointAuthor
        Inspiring
        March 11, 2023

        Yes, I stopped using Roboto all together, that solved the issue. 

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          January 2, 2023

          The problem is probably the OS, which cannot cope with having 2 fonts of the same name installed, using two different systems. Best is, when having installed the font, to stay with that solution, except if there is an excellent reason to change.

          ABAMBO | Hard- and Software Engineer | Photographer
            L
            Community Expert
            LaubenderCommunity Expert
            Community Expert
            January 2, 2023

            "I originally installed them through Google, then deleted them and reinstalled them through Adobe Fonts."

             

            Hi @Red Point ,

            why did you do that?

            Was something wrong with the font files you downloaded from Google Fonts?

             

            Regards,
            Uwe Laubender
            ( Adobe Community Expert )

              Steve Werner
              Community Expert
              Steve WernerCommunity Expert
              Community Expert
              January 1, 2023

              >When I open creative cloud and click on active fonts, I see a "turning symbol" but nothing loads. 

               

              This suggests that there is a problem with activating the fonts on your system. You say you tried "all the solutions offered on the Adobe website" but I don't know if you've seen this list of troubleshooting tips:

               

              https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

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