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Unable to move pages from one document to another in INDD 14.0

Forum|Forum|7 years ago
October 28, 2018
2 replies
4015 views

I have several documents that are very similar. I create one page in one document and then copy into the other relevant documents. Or I used to do this without hiccups. Since I upgraded to 14.0, trying to move pages crashes the program about 95% of the time. There is the odd time it performs correctly, but for the most part, I can't move pages. I cannot determine a difference in the type of page it actually has copied correctly because it seems that I have moved one particular page successfully, and then for some reason I wanted to move it again, and the same page would crash. Most of these pages are with tables, but not all of them.

I have:

• Restarted

• Deleted plist

• Opened in INDD 2018 -- still happens, perhaps because the files have been opened in INDD 2019?

• Converted IDML and opened in INDD 2018 and 2019

• Made copies of the files and opened those

• Moved files to desktop

• Run disk utility

I contacted Adobe but they haven't got back to me.

I am not a pro at INDD, but I am using it for my business. Right now I am several days behind schedule and those days are counting.

Unless I am working only within one INDD document, which does seem to work okay, albeit slower than 2018, I cannot use INDD.

I would be very very very grateful if anyone knows how to fix this.

The link is to the latest crash report.

Jennifer

Link to one of the error reports

Error report.rtf - Google Drive

This topic has been closed for replies.

Correct answer SanyamTalwar

Update: After Sanyam worked quite some time on my computer remotely and had a few good page moves -- indicating, I thought, we had solved the problem -- about 20 minutes into my next work session, I again was unable to move pages. VERY FRUSTRATING.

Please try the following workaround to avoid the crash, In the move page dialog use keyboard to input “Move pages” & “Destination page number”.

AnneMarie Concepcion

Community Expert

Hmmm I am not seeing the problem hre.

How are you moving the pages? I've successfully done this with my usual method: Right-click on a page in the Pages panel and choose Move Pages, then choose the target document, which must be open.

AM

jenniferf8396725Author

Participating Frequently

I have been moving pages precisely how you described:

• both source and destination documents open

• pages panel open

• right click on page I want to copy and move

• I then do 1 of two things, depending on how nervous I am about losing material:

a) duplicate target page, find target page at bottom of source document, right click duplicated page, choose "Move pages...", choose what document I want to move it to -- i.e., change "current document" to the document that I have open that I want the page to go to, choose after, before or start or end (i.e., location within the document),

OR

b) I do exactly the same thing, minus the initial duplicating, which is unnecessary anyway unless I want that duplicate. This is, I presume, the normal way of moving/ copying pages between documents.

I outlined my moves to demonstrate, I hope, that I have been following precisely the same procedure as you described. If you see anything different (other than the redundant duplicating in a)) please point it out.

I have been following this procedure for years. As I said, I am far from a pro, but I have worked with INDD in book production and now more in a graphic design medium for over ten years (I can't remember when i started the first book project). And I mention this just to point out that I have been successfully moving pages for years, and more specifically the last six months when I've been working on numerous documents that have many overlaps. It worked, like I'm sure it worked for everyone else. Now, unless I can get some advice on how to fix this (I suspect strongly it's a bug that needs to be addressed at Adobe), I will be managing my pages in pdf exports in Acrobat DC. Acrobat is great at moving pages around, but I REALLY don't like having a master INDD document that is correct. And of course, Acrobat totally sucks at making changes to page layouts, fonts, transparency and whatnot. Acrobat is not the answer.

This started IMMEDIATELY after I upgraded. I tried to follow PRECISELY the same procedure I always have. So it's not user error/ignorance, unless there's something new in INDD 2019. It's something else.

If my problem isn't clear, please inform, I'll try to go into more detail. It is a problem.

jane-e

Community Expert

jenniferf8396725 wrote
This started IMMEDIATELY after I upgraded. I tried to follow PRECISELY the same procedure I always have. So it's not user error/ignorance, unless there's something new in INDD 2019. It's something else.

Can you start a fresh document with something simple like numbers or letters and try again to test if it is something in your document or in CC 2019?

If it’s a bug in CC 2019, it should be reported to User Voice the the engineers can see it.

Adobe InDesign Feedback

Also, using 2018 until the first patch is released is an alternative to using Acrobat to move the pages.

jenniferf8396725Author

Participating Frequently

Also,

I am on a Macbook Pro Mojave 10.14

It is not an issue of moving the pages into a particular, possibly corrupt, document -- i.e., it is not an issue of the destination file being corrupt -- because I have tried to move pages into a new, empty document, trying to start over, and the same thing happened. If the source file is corrupt, its corruption is being passed along no matter how I duplicate it -- I have re-saved as 2018, IDML, simply another copy. Same thing. I can work within the source file just fine, I just can't copy pages and insert them into other documents.

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