Updated to macOS 12.0.1 and InDesign can't save or export files anymore. What I tried with no success: Delete Cache and Prefrences in the Library folder Uninstall / Install InDesign Rebooted the system Logged out and in from my Adobe Account Tried to use the Intel and M1 verison of InDesign. Same problems So, clicking (or using the shortcuts) Save or Export, nothing happens. When I try to place another document the attatched, broken dialog appears. {Renamed by MOD}

Alexander.Hahn

Participating Frequently

Answered

Unable to Save or Export files from InDesign 2022 (17.0) on macOS Monterey

Forum|Forum|4 years ago
October 26, 2021
32 replies
45337 views

Updated to macOS 12.0.1 and InDesign can't save or export files anymore.

What I tried with no success:

Delete Cache and Prefrences in the Library folder
Uninstall / Install InDesign
Rebooted the system
Logged out and in from my Adobe Account
Tried to use the Intel and M1 verison of InDesign. Same problems

So, clicking (or using the shortcuts) Save or Export, nothing happens. When I try to place another document the attatched, broken dialog appears.

{Renamed by MOD}

Bug

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi All,

We are sorry to hear about your experiences. It seems Apple has fixed this issue. Please update to macOS Monterey v12.1 that Apple released around mid-December. Let us know if you are still facing this issue after updating. We'll be happy to look into it.

Thanks & Regards,
Anshul Saini

Show previous replies

Peter Spier

Community Expert

Probably won't work, but try resetting the workspace.

Does this happen in a new user account?

Alexander.HahnAuthor

Participating Frequently

@Peter Spier Resetting the workspace does sadly nothing.

New user account? You mean to create a new Adobe Account with a different E-Mail? Don't want to try this.

Peter Spier

Community Expert

No, signing in on your computer aas a differnt user.

P

Peter Kahrel

Community Expert

This behaviour can be caused by a script that suppresses all dialogs and doesn't enable them -- either because the script crashed or because the script writer forgot to do so. But since you've been deleting caches and preferences and reinstalling, it's very unlikely that that's your problem. Still, as the saying in some cultures goes, 'You never know how a cow catches a hare' (maybe when you reinstalled you didn't remove any existing preferences), here's a one-line script to reenable alerts and windows:

app.scriptPreferences.userInteractionLevel = UserInteractionLevels.INTERACT_WITH_ALL;

P.

Alexander.HahnAuthor

Participating Frequently

Hey @Peter Kahrel, thanks for the quick answer. Sadly with no success.

Dropped the line in a .js file into the "Scripts Panel" folder and executed it in InDesign. Or was this the wrong way?

P

Peter Kahrel

Community Expert

That was the correct way. Shame it didn't work. I've no idea what could cause the problem you see.

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