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Participating Frequently
August 27, 2026
Question

Unable to save, save as on new or existing documents after the 21.5.1 update MAC - exhausted every solution suggestion!

  • August 27, 2026
  • 5 replies
  • 14 views

InDesign update 21.5.1 for MAC will now not let me save or save as, new or existing documents to my network to any folder on my drive. I have done EVERYTHING suggested. Uninstall old, reinstall version just b4 the update, delete preferences, use Adobe Creative Cloud cleaner then clean install. All permissions are given to InDesign so it is not a security issue. I can save an IDML file to the network then I quit, reopen and open that IDML file and it will not let me save it. It is impossible to work efficiently at my job if I have to open, save to desktop, close, drag new ones to the network so the current version is there, only to open that new version and be unable to save it for something stupid like when exporting a PDF. Adobe Photoshop & Illustrator files still can be saved to the network after update without issue. There have been zero changes to my network since the update. I came to work, it was working fine, I had time so updated it, restarted, opened it to continue working and it did not work and I have been trying every suggestion since Tuesday to no avail!

    5 replies

    leo.r
    Community Expert
    Community Expert
    October 12, 2026

    In addition to other suggestions:

    If your server is connected via AFP, try to switch to SMB.

     

     

    nik.m
    Community Manager
    Community Manager
    October 12, 2026

    Hi ​@Doug272090357sny, we’re sorry about the trouble and the delay in responding to you. 

    Please try version 21.6 as suggested by Manan (if you haven’t already). You can also try the Beta for InDesign 22.0. You can check out the details here: 

     

    Thanks, 

    Nikunj  

    Participating Frequently
    October 12, 2026

    I have been running 21.6, it didn’t change a thing, still the same issue.

    leo.r
    Community Expert
    Community Expert
    October 12, 2026

    Did you try switching to SMB?

    Community Expert
    October 12, 2026

    Try 21.6. What is your macOS version?

    -Manan