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smokie1234
Participant
January 5, 2017
Answered

Unable to Sync Document to cloud

  • January 5, 2017
  • 1 reply
  • 341 views

I have searched and cannot find a solution to this.  I am getting the message that it is unable to Sync my .indd document, but no explanation why.  I tried shutting it off and on as suggested.  The really funny part is it seems to be saving the files to the cloud.  Now I have just noticed that in the file name it is showing a red caution sign.

I would just ignore it, but I am afraid it might be correct once.

Thanks for any help

Ron

    This topic has been closed for replies.
    Correct answer smokie1234

    Thank you for the info. This has been going on for quite awhile. I did some further investigation and found that it was only the one file. I thought it was all them, but what was happening it was updating all the files I had open, I guess and just showing the one that there was a problem with every time, no matter which open file I updated.

    I tried renaming the file and the problem seems to be gone.

    Thanks for the quick response

    Ron Fawn

    1 reply

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    smokie1234Author
    Participant
    January 5, 2017

    I said document, but it does it with all documents not just this one.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    January 5, 2017

    Two things I'd check:

    (1) Make sure you're signed into the Creative Cloud desktop app (in the menu bar on Mac, task bar in Windows). Click the "gear" icon > Preferences > General. Sign Out, then Sign In with your Adobe ID.

    (2) Also in Preferences, make sure File Syncing is turned on:

    S
    smokie1234AuthorCorrect answer
    Participant
    January 5, 2017

    Thank you for the info. This has been going on for quite awhile. I did some further investigation and found that it was only the one file. I thought it was all them, but what was happening it was updating all the files I had open, I guess and just showing the one that there was a problem with every time, no matter which open file I updated.

    I tried renaming the file and the problem seems to be gone.

    Thanks for the quick response

    Ron Fawn

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