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Robert29170422g9nz
Participant
November 2, 2024
Question

Unable to Update to InDesign 20.0: Update Button Not Responding

I am unable to update to InDesign 20.0.
I click on the "Update" button, and nothing happens. T
he Creative Cloud window has a box checked that says, "Works with this device". Any suggestions?

 

 

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7 replies

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
November 3, 2024

also, what's your operating system version?

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Robert at ID-Tasker
Robert at ID-Tasker
Legend
November 3, 2024

@Robert29170422g9nz

 

If you are on a Mac - better don't update yet.

 

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Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
November 3, 2024

What if you uninstall the current version and just install, rather than update?

 

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)
Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
November 2, 2024

Have you tried logging out and then back in on the Creative Cloud Desktop App?

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Robert29170422g9nzAuthor
Participant
November 2, 2024
Yes. I've tried full restarts, as well. No luck.
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Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
November 2, 2024

Does yor disk have enough space?

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Robert29170422g9nzAuthor
Participant
November 2, 2024
Yes. 1.86 TB available.
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