Update is current, yet adobe products do not recognize it!

Forum|Forum|2 months ago
November 19, 2025
4 replies
50 views

This is not specific to InDesign. Upon doing routine updates to my creative cloud account, Several of my products are claiming "Not Compatible". My Windows 11 updates daily and I do have the most current version, I even update manually to ensure I am most current. How then, are these products suddently Not Compatible? I think it is a bug in the Adobe system, which is not reading my updates correctly (or at all). What do you suggest? Please forward this to the actual Adobe Support team, if there is a human one anymore.

Bug

Brad @ Roaring Mouse

Community Expert

Did you click on the Not Compatoble messages? There's usually an indication of what the hold up is there.

A

Anubhav M

Community Manager

Hello @markrobbins76,

I'm sorry to hear about your experience. Could you share the system report (https://adobe.ly/3MbQMRS), so we can better assist you?

Looking forward to hearing from you.

Anubhav

Frans v.d. Geest

Community Expert

It is probably the hardware of your computer, not Windows version, that is not compatible with the new versions... (Mostly about Advanced Vector Extensions 2 (AVX2) Support required)

https://helpx.adobe.com/indesign/system-requirements.html

BobLevine

Community Expert

There's more involved than the operating system. What processor? How much RAM? What is the full build of Windows 11? The requirement is 23H2 or later.

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