Update to 16 Not Working

Forum|Forum|5 years ago
November 16, 2020
3 replies
298 views

Latest Update will not work, I have Photoshop and Illustrator sucessfully update, InDesign will just not update! Please advise, I have tried restarting Mac, re opening adobe creative cloud. Nothing works.

Alyson

This topic has been closed for replies.

Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about this. Please share version of your macOS asked by Bob. You may try following steps given on this help article(https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html) & let us know if it helps.

Regards,

Ashutosh

D

default5ejlclm1wqp0

Participant

I too am struggling to update from 16 to 17. I get an alert about using the creative cloud to complete the installation. I'm running windows 11. I'm only using InDesign, and I don't recall how I initially installed it, but I was running windows 10 at the time and had no issue.

BobLevine

Community Expert

Please, for your own good, start a new discussion with full details on what your issue is. Yours is not the same as the original post which is two years old and deals with a Mac user with an earlier version.

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about this. Please share version of your macOS asked by Bob. You may try following steps given on this help article(https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html) & let us know if it helps.

Regards,

Ashutosh

BobLevine

Community Expert

What does "will just not update" mean? What Mac OS are you running and what happens when you try to install InDesign 2021.

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